how same ritm appears twice in approval task (my tasks) in sp portal

[Ramu8]

Hi Team

in approval table only one ritm is available but in sp portal it appears two approval with same ritm please suggest how to debug

[Tanushree Maiti]

Hi @Ramu8 

Refer KB:KB0720602 Duplicate RITMs and Missing Catalog Item Images in Service Portal 

Issue 1: Duplicate Catalog Request Items Displayed in Service Portal

Symptoms

• Users see duplicate RITM entries or duplicate form sections on the Service Portal ticket/request page.
• Platform UI shows a single RITM, but Service Portal displays duplicates.

Cause

A duplicate Form widget was added to the Service Portal page (in the page designer), causing the same RITM form to render twice.

Resolution

1. Open the Service Portal Page Designer for the affected page: https://<instance_name>.service-now.com/$spd.do#/sp/editor/<page_id> (Replace <instance_name> and <page_id> with your instance and page identifier.)
2. Inspect the page layout and widget list for duplicate Form widgets.
3. Remove the duplicate Form widget so only one instance remains.
4. Save and publish the page.
5. Clear browser cache or test in a private window and verify the duplicate RITM no longer appears.

Also check , if the issue is not fixed,

1. Refer KB: KB2531111 Duplicate Approval Records Generated by Ask for Approval Action in Flow Designer 

2. Refer KB: KB2936022 Duplicate tasks generated on a RITM 

2.Refer KB: KB2558725 Employee Center: Showing Duplicate Approval Records in My Task Page 

3.

[Its_Azar]

Hi there @Ramu8 

check this out

 Duplicate Approval Records Generated by Ask for Approval Action in Flow Designer - Support and Troub...