How ServiceNow generate the details displayed for each selected record in a List Collector variable?

[PareshW]

Hi All,

I need your guidance on a List Collector variable customization in ServiceNow.

Current Scenario:

• I have a Catalog Item with a List Collector variable that references the sys_user table.
• After the RITM/SCTASK is created, the selected users are displayed in the Variables section.
• Currently, each selected user displays:
  • User ID
  • Name
  • First Name
  • Last Name
  • Email

Business Requirement:
The customer wants to display:

• Employee ID
• User ID
• Name
• Email

and remove:

• First Name
• Last Name

The expected output is:

Employee ID : 123456
User ID     :  Fred.Ludy
Name        : Fred Ludy
Email       :  fred.ludy@example.com

instead of

User ID: Fred.Ludy
Name: Fred Ludy
First Name: Fred
Last Name: Ludy
Email: fred.ludy@example.com

[Ankur Bawiskar · Accepted solution]

@PareshW 

where you want that to see? in native when RITM is opened?

if yes then check this

Customizing the information displayed below the list collector catalog variable (slushbucket) after ... 

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[PareshW]

Thank you, @Ankur Bawiskar. Its working as expected.