How ServiceNow generate the details displayed for each selected record in a List Collector variable?

[PareshW]

Hi All,

I need your guidance on a List Collector variable customization in ServiceNow.

Current Scenario:

• I have a Catalog Item with a List Collector variable that references the sys_user table.
• After the RITM/SCTASK is created, the selected users are displayed in the Variables section.
• Currently, each selected user displays:
  • User ID
  • Name
  • First Name
  • Last Name
  • Email

Business Requirement:
The customer wants to display:

• Employee ID
• User ID
• Name
• Email

and remove:

• First Name
• Last Name

The expected output is:

Employee ID : 123456
User ID     :  Fred.Ludy
Name        : Fred Ludy
Email       :  fred.ludy@example.com

instead of

User ID: Fred.Ludy
Name: Fred Ludy
First Name: Fred
Last Name: Ludy
Email: fred.ludy@example.com