How SLA Results are recorded?

[AB6]

Hello Experts!
I have a question, How SLA Results are recorded?
I am working configuring SLA definitions and Service commitment but I do not know how the SLA result [service_sla_result] are recorded

I imagine that exist a schedule job, but I can not find the scheduled job's name that trigger the sla results
Please, help me to understand
Regards.

[Ankur Bawiskar]

@AB6 

check this

The 'Calculate SLA Results' scheduled job that calls the SLAResultSummarizer script include not pres... 

View Service Level Agreement (SLA) results in Service Portfolio Management 

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[AB6]

Hello Ankur, 
thank you for your quick response.
The links that you shared are very interesting, but in the instance where I am working does not have the SPM or the Service Owner Workspace plugin, so I can not find the scheduled job 😞
and I do not think that the SPM will be installed in the instance.
Do you have any idea how can I find the scheduled job in the instance?

Thank you for your response🙌

[Ankur Bawiskar]

@AB6 

check in docs

I am not very sure on that part

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanushree Maiti]

Hi @AB6 

First check Servicenow documentation: View Service Level Agreement (SLA) results in Service Portfolio Management 

Service Level Agreement (SLA) results in ServiceNow are automatically calculated and recorded [service_sla_result] when you have the Service Portfolio Management - SLA Commitment plugin activated.

The system tracks SLA compliance on individual tasks and aggregates them into the Service Commitment results using background scripts and scheduled jobs.

There is a Schedule job : Calculate SLA result  to populate the data in the table .

Refer: What is triggering SLA Result calculation? 

If above job not found , check scheduled job :  'SPM Performance Score Computation' 

Refer: https://www.servicenow.com/community/itsm-forum/the-calculate-sla-results-scheduled-job-that-calls-t...