The 'Calculate SLA Results' scheduled job that calls the SLAResultSummarizer script include not present in New York and Orlando release

[vividha]

The results of Service offering commitments is stored in table SLA Results [service_sla_result] using Script include SLAResultSummarizer. But when an SLA is breached or completed the records in this table should be updated to increase the count of the breached/completed SLAs. This should be done on periodic basis, may b using some scheduled jobs.

As per Servicenow documentation a scheduled job 'Calculate SLA Results'' is used to do the same, but it is not present in New York and Madrid release. 

Please let me know how records in table SLA Results are updated.

[Sam Ogden]

Hi vividha,

Please take a look at this article.  If you look under system definition > scheduled jobs then the 'Calculate SLA Results' does not show.  But if you look under system scheduler > scheduled jobs > scheduled jobs then 'Calculate SLA results should be visible.

Let me know if this helps

Thanks

Sam

[vividha]

Hi Sam,

Thanks for the response.

I have checked there as well, but still I cannot see 'Calculate SLA' scheduled job. 

Please find below screenshot. The instance is Orlando release. I even checked on Madrid release and it is not visible.

Thanks,

Vividha

[Sam Ogden]

Hi Vivdha,

Just to also check that you have the 'Service Portfolio Management - SLA Commitment' plugin activated on your instance as well?

Thanks

[vividha]

Hi Sam,

Yes it is activated.

In which release are you able to see the Scheduled Job ?

Regards,

Vividha