How step-up or Use different time zones approval in the workflow ?

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ramuv
Tera Expert

‎02-20-2024 04:45 AM

How step-up or Use different time zones approval in the workflow ?

 

1. Set up region-based Approval  process.

2.Delay in ticket approval as ticket approver is based in different geography.

 

Thanks

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-20-2024 05:22 AM

Hi @ramuv 

 

https://docs.servicenow.com/bundle/washingtondc-build-workflows/page/administer/workflow-activities/...

 

AGLearnNGrow_0-1708435360701.png

 

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Dr. Atul G. - Learn N Grow Together
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-20-2024 05:22 AM

Hi @ramuv 

 

https://docs.servicenow.com/bundle/washingtondc-build-workflows/page/administer/workflow-activities/...

 

AGLearnNGrow_0-1708435360701.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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palanikumar
Giga Sage

‎02-20-2024 06:45 AM

Hi,

This is little tricky requirement. 

I feel like you can create a Approval Group and add approvers from all time zone as member of the group.
In Flow, you can add Group Approval activity and set this group. Now the approval is sent to all approvers from each timezone. Whoever approver available at that time can approve .

 

Thank you,

Palani   

Thank you,
Palani