How to add Additional fields on Templates

SHAIK MAHABOOB2
Tera Contributor

‎08-21-2023 12:48 AM

Hi,

 

On every Incident, Requested Item the below template is available.

SHAIKMAHABOOB2_0-1692603792842.png

 

I want to create a template for Request & Task tickets for SD agents.

The options on Template of Work Notes or Additional comments are not available.
I have seen that on Incident table configurations have this option available but not on Requested item and task tables (attachments)

SHAIKMAHABOOB2_1-1692603967890.pngSHAIKMAHABOOB2_2-1692604016916.png

 


How to enable or add this fields. Any Suggestion's please.

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Mohith Devatte
Tera Sage
Tera Sage

‎08-21-2023 01:04 AM

hello @SHAIK MAHABOOB2 ,

please check if there are any acl's configured on that field .

I can see it in my PDI and its selectable .i suggest you to check acl's 

 

Hope this helps 

Mark my answer correct if this helps you 

Thanks

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