Updating Form Layout with additional fields on Change Model

[Dipesh Kalantri]

I would like to understand if we can add new fields in Change model specific change request.

For example , if it is retroactive change and I want to add field like "Related Incident" showing list of P1/P2 tickets but such change in form layout should reflect only for the "Retroactive" change model which is created.

Please suggest.

Regards,

Dipesh

[Bhuvan]

@Dipesh Kalantri 

Yes it is possible.

Create a client script to check the field value and set the view based on it. Below is for reference,

https://www.servicenow.com/community/developer-forum/view-rule-based-on-field-value/m-p/1470577

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[SD_Akshay]

Hi @Dipesh Kalantri 

Yes it can be done, You can just add/create new field on form layout of any change type and use UI Policy to hide the same.

PFA image for your reference 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Akshay Kamble (SD_Akshay)
ServiceNow Developer
LinkedIn: https://www.linkedin.com/in/akshay-kamble-1504/

****************************************************************************************************************