How to add an availability commitment to an application service

[Sandra Clendon]

We want to be able to track the availability of an application and I believe the best way to do this is to track availability against the production instance of the associated application services.  I can even see a widget in the the DPM workspace to do this.

The product documentation (https://docs.servicenow.com/bundle/utah-it-service-management/page/product/service-portfolio-managem...) says:

"To view availability reporting for application services, you must create and map availability commitments to an application service using the [cmdb_ci_service_auto table].

In the [cmdb_ci_service_auto table], use the cmdb_ci field in the service_offering_commitment field to associate an application service to an availability commitment."

I can't see this field and cannot see any relationship between these tables.  Is this dependent on a plug-in or licence that we don't have?  Any ideas anyone?

[SwarnadeepNandy · Accepted solution]

Hello @Sandra Clendon,

There is a cmdb_ci field in Service commitment [service_offering_commitment] table.

For plugins, https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/service-portfolio-ma...
activate these plugins. Then maybe you will be able to view this field.

Kind Regards,

Swarnadeep Nandy

[Sandra Clendon · Accepted solution]

I've managed to solve it.

Availability > Configure Commitments

You can then create a new record and the form allows you to map the commitment to a CI (Application Service), rather than the Service Offering.

[Alan Prochaska]

Hi Sandra,

Service Builder in Digital Portfolio Management provides a UI to create a service offering for a service, add service commitments to it, and associate it with Application Services.  It's not perfect, but it does hide some of the gore.