How to add BST timezone to ServiceNow?

Andres Jasso
Tera Expert

‎09-13-2022 05:49 PM

We currently have GMT timezone for UK users, but for the summertime they use BST, this causes their tickets to be timestamped with a 1-hour difference.

Any suggestions on fixing this or how to add BST to ServiceNow for summer time?

Explanation of BST and GMT timezone: Both are related to the time system and give an idea of the different time zones in different areas. GMT is the standard time system, while BST is a time system that is followed in Britain in the summertime. Both GMT and BST were founded in the United Kingdom; GMT is followed in winter, and BST is followed in summer.

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Tony Chatfield1
Kilo Patron

‎09-13-2022 07:05 PM

Hi, GMT is a reference timezone and does not have a daylight savings offset,
and while the UK uses 'BST' to identify when they are in daylight savings, neither GMT or BST identify the UK timezone properly.
The OOB timezone I would expect to be valid for UK users is 'Europe/London' and this timezone should allow for UK daylight savings

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