Could you put your thoughts on how OLAs are handled in incidents? From customer’s point of view, it is one SLA for his/her reported issue. But there can be situations that the resolution should flow through different group where we need to measure in...
Hi Team, I am trying to access variable set variable value form client script, it is working fine in ITIL view but, it's not working in service portal. var clr = g_form.getValue('variables.requested_for'); Note: Using the variables.var_name notation ...
We are fetching few details from Another REST API using JavaScriptProbe in ECC output key. Return data [json] is coming as part of input ECC queue. I can see json data is coming in input ECC queue xml under <output> tag. Is there any size limit to th...
My requirement is End user identifies the Configuration item.Navigated Service catalog from my CI form.From the catalog choose the item, to place the request. (All catalog items has CI as variable)pre-populate the CI from which he has navigated. I ha...
Hi All, In ACL, I am able to restrict number of records to be displayed but in list view it is showing incorrect count of number of records, like if user should see 10 records, it is showing 10 records only but in pagination area number of records co...
I need to ensure there's an attachment to a catalog task, before the task is closed. I know I can make it mandatory with a Catalog UI Script, however this is not appropriate because I need to allow the fulfiller to update the catalog task during fulf...
Hello, I'm hoping this will be an easy one. The issue I'm running into is a custom UI action (List Link) isn't showing for resending approvals on a requested item when it should be. I can get it to show as long as an approval in the "requested" state...
I would like to change the background colour of the card tiles on my widget but instead of changing all the colours i would like the colours to be specific to that category. Similar to the way an homepage icon would show. I added the following to th...
I need to extract the user name from an AD attribute. The string looks something like "CN=Rosana Smith,OU=Employees,..." I wrote an expression of: var mike = str.match(/\b(\w)+ (\w)+/jg); This works, except if I run into a name of Rosana Smith-Jones,...
Hi guys, So I am a bit confused about how the Maintenance Schedules are supposed to work with a change request. So for example let's say that my time zone is set on Europe/Berlin and I try to open a change request. I set the Planned Start Date to "20...
I want to auto populate the Manager, Location and Department based on 'Requested_For' under Variable Set. Also want to auto populate the same when logged in user try to change the 'Requested_For'. I tried writing "OnChange" Client script but facing a...
Dear experts, What is the certificate password to Import a certificate into the MID Server's cacerts keystore? I have tried with default pwd 'changeit' and is not working in London Version. Please suggest.
In email script, I need to get RITM number from short description(see below screen shot) and place it in a new line. How can I achieve this. Tried with substring(see Mail Script) but not working. Please help Mail Script:
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Hello, We are running Kingston and currently we can use a UI on the More Options menu from our Incidents to send an email. I am trying to find out where we can add the same UI on the request form. if any one can point me in the direction of the UI or...
