Hello All,I am creating report on the incident table to show incidents created over time, stacked by Configuration Item > Class. This was quite easy to do using the following report attributes:Table: IncidentType: ColumnGroup By: ClassStacked: TrueA ...
Hi all, I have created a widget which works similar to reference variable to show active user records on one of the catalog item. Did it so because when I use the variable attributes on the list collector or reference type variables to show extra inf...
Hello everyone! I would like to know the best way to pass the development in dev instance to prod instance. Actually all development have been tested by customer but I am thinking the best way to do it, actually I have two options. 1. Clone dev inst...
Hi all, Is it possible to take attachments added to a Change_task and put them on the Change record itself? One of our workflow steps is to create a task for creating an estimate, as part of this it requires an attachment and then can be closed. I ...
Hi, How the Impact, Urgency, Priority will work. what is the relationship among them can anyone let know the same. Regards,
Hi, i want to understand the concepts with simple example for:- What is Incident ? What is Problem ?What is Change ?How Incident and problem relatedwhat part change plays in solving an incident/problem ?How can we resolve an incident / problem? ...
Hi, How to create more than one Task in 1 RITM. can any one help me on the same. Regards,
I have a variable (referencing: cmdb_ci_computer) on a catalog item, and I would like to add the referenced computer to the "affected CIs" related list on the requested item record. I don't know how to refer to the related list in my script. Specif...
Hello! I am trying to write a client script to work in the Service Portal that doesn't allow a user to submit the catalog item without an Excel file attached. I've seen some community posts on this and they all say to use g_form.getUniqueValue() and ...
Gertting below error while creating request in servicenow through REST API integration using Cart API: {"error":{"message":"Mandatory Variables are required","detail":""},"status":"failure"}> Not sure why. Third party is sending the Payload in below ...
here my question is , in the incident form. a new ticket is created with open state. and a new assigned to is assigned and he changes the state form open to in progress. after some time he assigned the ticket to some one and now what will the inciden...
Hi i need to copy field display value of a reference field parent_incident to u_parent_incident(String field). Kindly check the script which doesnt work and suggest function onLoad() { var tes = g_form.getValue('parent_incident') ; //reference...
I have a table that is an extension of the CMDB_CI table. I want auto numbering to exist. When I try to do this auto numbering always skips by a one number. Why is this is the case and what can I do about it?
Hi All, I have created one importset table through "load data" . That import set table i have used in my transform map scripts. now i wanted to capture that importset table with all fields,dictionaries and labels.. Queries 1. If any custom table that...
How do you manage your data centers? Giving the mixture of Cloud approaches with Public, Private, Hybrid and consuming SaaS applications/services, the matrix is even more complex now. Managing and understanding the services you have, who or how they...
