How to add closed incidents in the problem form related list incidents?

[Raja6]

OOB allows only active incidents to added as bulk to the problem Is there a way to change this default behavior?

I have found that OOB script include which is protected BulkAddIncidents . But is there a way to change this via any system property?

Thanks in advance.

[Raja6 · Accepted solution]

I just updated the OOB script BulkAddIncidents Fixed query and removed the active true condition and It worked. Thanks for your help

[Prasad Pagar]

Glad it worked. Can you please mark answer correct and close this thread. Thank you Prasad

[Hamremoen]

This fix does not work after San Diego. BUT fortunately for us, there is now an OOTB solution to the problem.

New system property called "problem.role.relate_closed_incidents" which we can change the value of to allow problem_coordinators to relate closed incidents to problems.

[GRKN]

This workaround still works in Vancouver release:

Thanks! 👍

[TJLillo]

FYI, this has been added as a system property now according to KB1225807
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1225807