How to add closed incidents in the problem form related list incidents?

Raja6
Tera Expert

OOB allows only active incidents to added as bulk to the problem Is there a way to change this default behavior?

I have found that OOB script include which is protected BulkAddIncidents . But is there a way to change this via any system property?

Thanks in advance.

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1 ACCEPTED SOLUTION

Raja6
Tera Expert

I just updated the OOB script BulkAddIncidents Fixed query and removed the active true condition and It worked. Thanks for your help

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10 REPLIES 10

JohnMarkR
Tera Contributor

Updated: July 2026
Go to Script Include > RelateIncidentToProblem

Update the script>

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Active is TRUE is now removed.

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Note that this is OOB.