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How to add columns to the Change Schedules?

JLeong
Mega Sage

Hi All,

We're upgrading to London soon, and we need to change or add columns to the Change Schedule chart. Instead of showing the Configuration Item and Duration, we would like to replace it with the TItle and  Assignment Group.

find_real_file.png

Thank you in advance.

 

Regards,

Jocelyn

 

 

1 ACCEPTED SOLUTION

JLeong
Mega Sage

Hi Sachin,

Thanks for the email, but that's not the column I was referring. 

As per ServiceNow, in order to customize the page, you need to customize the following scripts

1. UI page - sys_id=a4fac4c7c3310300b6dcdfdc64d3aef8
2. UI script -Sysy_id=01109679d7e01300532c24837e6103c2
3. UI script -sys_id=6ff41e3ac31303009f93dfdc64d3aebb

View solution in original post

50 REPLIES 50

Hi Sree,

 

Thanks for your response.

I am trying to include short description field. And for that I have modified the below listed UI scripts however still value is showing as undefined for short description.

1) sn_chg_soc.change_soc :- 6ff41e3ac31303009f93dfdc64d3aebb

2) sn_chg_soc.config :- e3d75abd573703009f9379a18d94f973

3) sn_chg_soc.data :- f427288e57b703009f9379a18d94f911

 

Any help will be much appreciated!!!

 

 

Hi @Sree Sudhan,

Thanks for sharing the above information, it was really helpful at one go..!! 🙂 

Though, I have some more questions in the same line, just to have an idea if those are feasible and if yes, if you can guide me where I need to make the changes.

1. Can we make the Change Number, a hyperlinked one, which when clicked will allow the user to redirect to the concerned Change Request.

2. The Schedule Span that we see, we need to click on the particular span, to see the basic information on that particular Change which comes up as a pop up. Can we make that a hover over one instead of clicking? The Same information will get displayed, but one doesn't need to click, instead just hover over.

Again, thanks a lot for such a good, well described information which you have shared (still pretty unsure how your answer hasn't been marked as the correct one).

It will be very helpful, if you can just look at my queries and provide me an answer.


Thanks,
Angshuman

Hi @Sree Sudhan , 

do you know if the "Search Change Schedule" filter would still work after adding a new column of "Assignment Group"?

 

Sree Sudhan1
Giga Contributor

Hi Manish,

Kindly ensure whether the field short description has been included in the corresponding change schedule definition.

find_real_file.png

Hi Sree,

Thanks for your response.

 

I think you have misunderstood actually I would like to include short description column on the left hand side of the change schedule next to number. If you already meant that then sorry I tried it but still no luck. Do you like me to share the changes, which I did on all UI scripts?

find_real_file.png