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How do I revert a record back to its OOB configuration

Prior to Aspen, there was the BaseLine update set which captured the out-of-box values for an update synched record the first time it was modified. This allowed me to review any entry in sys_update_xml against its out-of-box configuration. This funct...

How to setup different columns for different views?

I would like to ask if is it possible to set different number/field for different views?I found topic Customize column, but that setup of columns is for all views (system-wide).I would like to have some columns for one filter and different columns fo...

vspacek by Kilo Explorer
  • 1470 Views
  • 4 replies
  • 0 helpfuls

How do I remove the "Waiting for Approval" stage on Requests?

There is always a "Waiting for Approval" stage on all requests (even when there isn't). How can I dynamically hide this? Also, when there is an approval, there is a blank stage after the "approved" stage. Why is that? I've searched the forums, but ev...

Blair5 by Tera Guru
  • 1766 Views
  • 7 replies
  • 0 helpfuls

Cloning From Sandbox To Dev, Dev To QA, QA To Production

We have four instances of ServiceNow. I have went through and done some initial cleanup and made changes in the Sandbox environment. I want to push those same changes in data and configuration up to Dev.I tried Clone but got "Destination does not all...

mrx by Kilo Contributor
  • 3024 Views
  • 6 replies
  • 1 helpfuls

Resolved! onLoad in UI Policy not working

Hello,The onLoad functionality in one of my Catalog UI Policies doesn't seem to be working as expected. The policy is set so that if WebcastSetup_StreamingPref = Live Only (the default), then 3 of the variables on the form should be hidden, and 6 fie...

roy_walton by Mega Guru
  • 4218 Views
  • 3 replies
  • 0 helpfuls

How to search text from attachments

How do we allow the search feature to search text in attachments in incidents and change?We have the plugin enabled (as mentioned from the wiki. I think the plugin was enabled by default).I set the incident table's (collection) attribute already had ...

geek1 by Kilo Contributor
  • 3218 Views
  • 3 replies
  • 0 helpfuls

License Model Concerns - Concurrent to Named

We have done a formal evaluation of a few Service Management tools and Service-Now was the clear winner in terms of functionality, reporting, ease of use, and ease of administering. Where we are struggling now is on the pricing and the culture change...

by  
  • 5503 Views
  • 3 replies
  • 0 helpfuls

Resolved! Clusters in CMDB - cluster nodes, or CI relationships?

In the CMDB there seem to be two ways to model clusters and their member servers. Firstly, cluster CI forms have a "cluster nodes" related list, where each cluster node is a record with a reference to a server CI. And secondly, there's a Members::Mem...

mbourla by Giga Guru
  • 9574 Views
  • 3 replies
  • 0 helpfuls

Resolved! Creating a Template - Where is "System Definition"?

First, I'm completely new to this. I've looked in the wiki on how to create a template and step one says "Navigate to System Definition > Templates and click New." That's fine....where is "System Definition"? I can't find this anywhere. According to ...

jhufford1 by Kilo Explorer
  • 6245 Views
  • 2 replies
  • 0 helpfuls

integration with a network monitoring solution

I am looking to auto-configure our network monitoring solution to integrate with Service Now. Currently when a router goes down, the monitoring solution will send an email into Service Now with the details. I have configured Service Now to process th...

Kirk2 by Giga Contributor
  • 2442 Views
  • 7 replies
  • 0 helpfuls

Difference between related list and related item service now

Hello!I've troubles understanding the difference between a related list and a related item. I have a hierarchy of locations (User Administration -> Location):City -> Building -> Floor -> Room And I have several network segments (Configuration -> Netw...

wac by Kilo Contributor
  • 2643 Views
  • 4 replies
  • 0 helpfuls

Resolved! Use of gel Function

Hi All,Please let me know the basic purpose of gel function. Where we can use it?Thanks!!

neetusingh by Giga Guru
  • 24723 Views
  • 4 replies
  • 18 helpfuls