Can anyone tell me the intended use of each? When I look in the product documentation for Product Model it says "Create a record for a type of product that your company sells and supports." When I look at the documentation for Hardware Model it says ...
Hello.I have a variable in my catalog item called primary_spending_location.I want this variable to default to the submitter country of record.I used the "Default Value" field on the variable and set to javascript:gs.getUser().getCountry();This does ...
hi allcan you advice how can I change the state from backend.I want to change it from work in progress to complete.RegardsNikita Khavnekar
I am trying to create an incident in ServiceNow from a SharePoint 2013 workflow using OAuth to get the access token for creating the item via REST. I have followed the wiki procedures for setting up OAuth, OAuth with REST, and the OAuth plugin is act...
I'm having trouble creating an embedded list. I was following the instructions (from 2013 on wiki) of creating a related list. That didn't work. I found an embedded list that I could work with - but I can't find where to access it to see how it...
Hi AllHow can I Add Incident "Subcategory" field to the DB view "Task_Outage_And_Alert.Task_Outage_And_Alert IS database view having 5 tables- task, incident, problem, cmdb_ci_outage, incident_alert.Please advise.RegardsNikita Khavnekar
I recently added incident tasks as a related list for incidents to allow the assignment of work for other groups to assist the primary group with resolving the incident.on the master incident record I'm able to track metrics using the related list. H...
Hello,I had a requirement — to create a customized filter in the 'Add / Remove multiple' button which will show in the slushbuckets only the users, associated to the country of the currently logged in user. I managed to achieve this by overriding the...
Hi,I am trying to send email notifications to different groups based on the SLA %.- At 50% - send email to assigned to & Group A- At 75% - send email to assigned to, Group A, & Group B- At 100% - send email to assigned to, Group A, Group B, & Group C...
For users, if they go to Self-Service->Incidents->New the page displayed is the same as if they go to Service Catalog->Create a New Incident.For ITIL users, if they go to Self-Service->Incidents->New the are sent to a different page than if they go...
Hi all,I've got an issue that concerns how inbound email actions interact with the incident table and when email notifications are sent.In our existing environment we have a notification that is sent when a record is inserted into the incident table ...
HI All,I have configured a SFTP Data source in our dev instance. Our Dev instance IP has to be white listed at thee SFTP server level so that instance can pull the file. Our Dev instance IP ends with xxx.xxx.xxx.200 but when connecting to the SFTP se...
i have created a ui page which does a glide record query and returns value. i need to set these values in a text field. i am doing a glide ajax query to return value in client script. this is the html part<td><input id="fname" name="fname" type="text...
We upgraded to Helsinki from Eureka last week (2/17/17), and users are reporting the following:"Prior to last week's upgrade, when changes in Description were published to Work Notes, carriage returns were preserved.After the upgrade, they are no lon...
Hi All,I am new to ServiceNow and I am wondering is SN provides a standard EDI interface to exchange order and/or asset information between us and vendor/supplier?BestKlaus
