How to add fields under personalize list column view

[Gowtham29]

Hi Everyone,

I have an user who has ITIL access. He needs two reference fields to be added to his list view of incidents. When he clicks on gear box on list view, fields are not showing up on the available box to add them to selected box

How to add such fields to list view and what is the cause of issue ? Kindly please help me. Thank you

[Anurag Tripathi]

Hi,

What are the 2 fields that user cannot find?

Are there any read access controls on that field?

-Anurag

[Gowtham29]

Hi Anurag,

One field is referenced from problem table and other is referenced from change table and i have checked read ACL's on the incident table and do not found any, related to this two fields.

Both these referenced fields,user can not able to find on the available section, from his profile. Kindly please help. Thank you so much for the quick response

[Alberto Consonn]

Hi,

if these fields are dot walked, You would have to give the user the personalize_list role.

Then, the user will be able to right-click on header, and use Configure > List Layout:

then find the Reference fields, and click the sign between the 2 lists

If I have answered your question, please mark my response as correct and/or helpful.

Thank you

Cheers
Alberto

[Gowtham29]

Hi Alberto,

These fields are not dot walked, they are available on the incident form directly. One field is referenced from problem table and other is referenced from change table. Kindly please help me with any other alternative. Thank you so much for quick response. Thank you.