how to add KB article to Incident

[karan15]

HI All , 

I need to add box showing related KB article under related records 

Need to add a box in which KBs can be searched and added by service desk similar to other boxes like Change and Problem as in screen shot 

thanks 

[Anil Lande · Accepted solution]

Hi,

Yes, you can filter other records. Use reference qualifier like below:

Thanks,

Anil Lande