Has anyone been able to get a Flow to trigger by an event (sysevent table)? I was trying to trigger by a record insert on that table with the Name matching the event name, but the Flow was not triggered. Thank you, Adam Robbins
So I have this wired request from a user that says he cant put 5 PRB as child record of an INC because this INC is already as Closed.Although I believe that PRB should not be child from INC and should be the inverse (INCs as child from PRB). Am I rig...
Hi guys. I need help in with my requirements. Currently, user can cancel the SCTASK without adding a note on why it is being canceled. We need to make sure that the ADDITIONAL COMMENTS field will become MANDATORY ONLY IF the SCTASK is being cancel...
We recently enabled Agent Workspace and our Service Desk is using it. The idea behind using Agent Workspace is that the agent first creates an Interaction. From the interaction, the agent can leave it as an interaction or convert it to an INC or Requ...
hello expertsI have a customer requirement.To create a timer field that start counting time when state = "Active".I already have the field, but it starts automatically, what I need is for it to start when I change to the ="Active" statebut when the f...
Hi @Mark Roethof @Maik Skoddow @Dan H , Can you please let me know why I am facing this error "You must fill out the risk assessment near the bottom before requesting for approval" Regards Suman P.
Hi, We have a requirement on Query Business rule. Lets say i have a table 'TABLE' with reference field A. Also lets say, A would refer to records X and Y. Now our requirement is to run a query business rule on 'TABLE' that returns all the records wh...
Hi all, I'm trying to identify the role that can update the cmdb ci information I found the role sn_cmdb_editor and accoording to the description this role should have this access but when trying it it seemingly has only read rights on the cmdb when ...
Hi, How do i make all incident fields read only using ACL User should be assignment group or is the caller or has itil_admin role to edit fields if these conditions are not met the fields must be read only. Regards C
We have installed the Software Foundation Plugin and we ran SCCM to pull the assets but the Software Ci's are only on the cmdb_sam_sw_install table but nothing shows under CI list . Before we got the Foundation plugin, SCCM pulled all the software an...
HI All, My requirement is to validate the groups table, either the group is active or inactive and Should have at least 2 group members. if any condition is not matching we will trigger the notifications to group manager. We need to write script incl...
Hi, There is a serviceNow- Splunk integration where it is through Splunk Integratin app. Currently Basic authentication is getting used. We are planning to move to oAuth authentication, where in a profile is created in application registries. Kindly ...
1.Create a table called 'User Restriction' 2.Create fields called user - reference, Field name, Field Value 3.Restrict the updation of the user for the user fields that are present in the user restrictions table. --->I have created table and fileds n...
I have a requirment when ever I receive an email from outside automatically it should create service request I have a catalog item - onboard Based on the email body how to can I write script to fill this fields and submit this request ? Thanks i...
Good Morning, We have started to implement the Walk-up experience in ServiceNow but we have a issue where the varibleset sn_walkup_variable_set doesn't pull through the variables into the appointment. Currently we have short description and a "What i...
