Hi Team, While downloading the report in excel format in service now, we get this below error while extracting report as an excel sheet for 5k records.When export CSV file format getting empty record zero size Earlier we use to 10k record for excel b...
I have a use case where I have to insert hyper link in the email via email script. Can anyone help me on this?
I have few agents that need to have access to cancel request items. Im not sure what role to assign to allow for this capability.
Hello, I have two fields in the incident record form: "description" (String Type) and "u_description" (HTML). Following are my conditions: when priority is 1 or Priority is 2, I need description to show, and u_description to hideWhen priority is NOT ...
Hi I want case routed to agent based on symptom skill. 1. Assign skill 'C' to a symptom 'A'. 2.Pick a group member from the 'awa support group' and add skill 'C' to the member. 3. Create a Case with symptom 'A' with the assignment group as 'awa suppo...
Hello,I used the widget 'Ticket Attachments' in Service Portal of Helsinki.In this widget there is an element which call 'now-attachments-list'.I want to understand what the meaning of this element, maybe it's a directive of angular? so, where it's d...
We have noticed that we models created in both the hardware model table as well as the product model table. While i understand that the product model table is made up of both the hardware models as well as the software models, i need to understand w...
HI have created communication task .In the communication task I need to be add SMS channel .If I click on add SMS channel .It will ask "Notify provider selector". Notify provider selector -- How will use in communication task. Could you please provi...
Hello All, I want to export 500 latest requests for a specific catalog item into a excel with RITM fields and 100 Variables in it. I tried doing so by creating a report but I think there is a limitation of variables which can be added to reports and ...
Hello all, How can I create an email notification for incidents with priority 1? They already have a notification set up for when incidents are changed to priority 1, however, they would also like to have it so that incidents that are created with pr...
Hi All, There are couple of fields that should be visible on a form, They are not visible in Service Portal view but visible in ITIL view. Also, there is no UI policy/ Client script for those fields. Please suggest.
Is there a way to prevent a catalog item form (portal) from being submitted if a certain choice value is selected in a variable select box? Thanks,AJ
What is the plugin status for TSM & TSOM ? can we activate in personal instance ?
Hi All, I have a requirement as follows. Whenever user changes the incident state to "Resolved" Then user should jump in to Resolution Information tab. But, it is by deafult in the Notes tab. any suggestions to achieve this requirement.
There are some software's in software table for which if user selects that particular software in portal, then attachment must be mandatory.
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