How to add more fields on 'Standard Ticket Header' widget

Sonu Parab · ‎02-19-2023

Hi All,
We have one requirement that we want to add more fields on Standard Ticket Header widget.
1] I want to add new fields(Highlighted part) on the below widget.

2] Basically above widget display when we click on short description of Incident record.

(This is OOTB Simple List widget).

Could you please help me to achieve above requirement.
Thank you

Community Alums · ‎02-19-2023

Hi @Sonu Parab ,

You don't need to modify the widget to do that. The Standard Ticket page is controlled by the Standard Ticket Configuration (ticket_configuration table) for each table.

So, for incident, go to Standard Ticket Configuration, select Incident and add state and impact under info fields.

Refer to this Doc to learn more :https://docs.servicenow.com/bundle/utah-platform-user-interface/page/build/service-portal/task/confi...

View solution in original post

Community Alums · ‎02-20-2024

Hi @vartika ,

You need to check if your users have the correct access to the case table itself or not.

vartika · ‎02-21-2024

Hi @Community Alums,
May i know what roles/access user require to access Case, Case Task Table.
Thank you

Community Alums · ‎02-21-2024

HI @vartika ,

If it's w.r.t CSM : https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-se...

For HR :sn_hr_core.case_writer

vartika · ‎02-20-2024

Hi @Community Alums,

I am trying to do the same for Case, Case Task table. I have added resolution code, notes for both but as an Admin i can see both the fields on header over portal. But not as an end user. Please help here.

Thank you