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How to add multiple option in report

Asha Pathak
Tera Contributor

‎03-04-2025 07:28 PM

Hello Community!

 

I have one requirement 

The elements should have the ability to filter assignment groups by one, multiple, or all.

How to create report.

 

Please help!

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12 REPLIES 12

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Asha Pathak

‎03-05-2025 05:37 AM

Hi @Asha Pathak 

 

We can't use the minus operation here, as you're trying to subtract business duration and incident count. Please refer to my previous reply where I mentioned the link to create the MTTR report or the need to use the PA (Performance Analytics).

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Dr Atul G- LNG

‎03-09-2025 11:32 AM

Hi @Asha Pathak 

 

Please close the thread.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Asha Pathak

‎03-04-2025 10:21 PM

Hi @Asha Pathak 

 

Did you create the MTTR report? I think you are mixing two things. Is your filter issue sorted?

https://www.servicenow.com/docs/fr-FR/bundle/yokohama-now-intelligence/page/use/dashboards/concept/c...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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