How to add multiple option in report

Asha Pathak · ‎03-04-2025

Hello Community!

I have one requirement

The elements should have the ability to filter assignment groups by one, multiple, or all.

How to create report.

Please help!

Dr Atul G- LNG · ‎03-05-2025

We can't use the minus operation here, as you're trying to subtract business duration and incident count. Please refer to my previous reply where I mentioned the link to create the MTTR report or the need to use the PA (Performance Analytics).

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Dr Atul G- LNG · ‎03-09-2025

Hi @Asha Pathak

Please close the thread.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG · ‎03-04-2025

Hi @Asha Pathak

Did you create the MTTR report? I think you are mixing two things. Is your filter issue sorted?

https://www.servicenow.com/docs/fr-FR/bundle/yokohama-now-intelligence/page/use/dashboards/concept/c...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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