How to add preview this record?

[kevwatson]

I would like to add the "preview this record" to Incident, Change and Request Item on the Related Records tab on a RITM.  As you will see from the screen shot we've had a number of references to this tab from what you get OOB.  However I'd like the "preview this record" against all reference fields but struggling to see how you add this.

[Anurag Tripathi · Accepted solution]

Hi,

I might be missing something, but the preview record is available oob on all reference fields. When you select a record after that you can just hover on the i icon and preview the record. 

-Anurag

[kevwatson]

ARGH if only I had tested that first.  Thank you for the quick response.

[desertmoxie1]

I need the same information, actually.  On the Catalog Task (sc_task), the field "Requested For" does not have a preview.  My customer needs me to add it since IT staff work tasks and don't want to click thru' to the RITM to lookup the Requested For since many tasks are for Access.

[Anurag Tripathi]

Hi,

Can you confirm that you don't see the preview even when the field has a record.

If so then can you right click on the field and click on Configure Dictionary and show a screenshot of the field, especially the 'Attribute'

-Anurag