I want to track whenever we give users feedback in a ticket. The problem is that the most reliable field to track would be the comment section, or sys_audit.The reason I want to do this because we want to track every ticket where the user has not bee...
Hi All, I have a transform Map in which I had made a field as Coalesce, so that only matching records gets updated when user export the excel file and updates it and then uses the transform map to update the records in the table using the exported fi...
Is there a way to automatically create a ticket on a calendar date for a user to act on?IE. On the first of the month a user needs to review the user list.
Hello,I'm creating a Record Producer form for the Self Service Centre, and the customer has asked if there can be an attachment size limit of 50MB on this form, and a notification message if someone tries to attach something bigger than 50MB. Is ther...
I am bulk importing historical Incidents. As per the client requires the created date should be back dated to the original date provided in the excel. However even though I mapped the fields properly, the created by and created date is taken as the u...
Reading the text in below screenshot, I want to know what is fuller role in Servicenow. If anyone can give some definition of all users listed below, that would be great.
Hi,Approval should get rejected if it is not approved within 5 minutes. Please let me know how to achieve this?Thanks in Advance
Hi Community,Seems like doing following does the job except I need to restrict the sort as well2.3 Default sort orderThe system automatically sorts lists that meet one of the sort order criteria.If there is a user preference specifying the sort order...
Hi All,I am trying to show an UI page when the user finishes his test, it will redirect to the page.In the client script part, I have used GlideRecord to query the total score of that user.The score will be entered into the query table when the user ...
I ATTACH A IMAGE TO INCIDENTAND I CREATED A BUTTON ON INCIDENT TABLE I WANT TO DOWNLOAD THAT IMAGE ATTACHED ON INCIDENT TABLE WHEN I CLICK "DOWNLOAD" BUTTON.How??
is there any separate process to resolve P1,P2,P3,P4 according to their priority??
In my workflow, there are around 20 catalog tasks and there are 100 fields all together. I need to display selective fields on the basis of catalog task e.g. task 1 show 5 fields and hide others, task 2 show 10 fields and hide others and like wise.Ho...
Hi All,Below is the BR i have written to avoid duplicate entries in a table(related-list).I am going wrong in the code can anyone guide me on thisBefore - Insert/UpdateCODE:(function executeRule(current, previous /*null when async*/) {try{// Add your...
The scratchpad in workflow is a space in the workflow context to store and share string based variables (as name:value pairs) between instances of activities within an executing instance of a workflow.As Per the definition..i don't know how i can mov...
Hello. I get the above error when trying to run the query below. I don't understand the message because there is no "Where" in the query. The original query is in black below, and it runs fine without my red adjustments:SELECT v_GS_COMPUTER_SYS...