Resolved! Retake certification if failed
Dear Team, If some one has failed an exam , then till when one can take the next exam? for CIS ITSM.
Forum Posts
REST timeout
Hi all, I see timeout errors when connecting to a REST API and not sure what's going on. We are trying to connect to Oracle Enterprise Managers REST API from ServiceNow. When I use the Postman client from my laptop, it works fine but I had to con...
GlideRecord query against glide_date_time field
I need to run a query to retrieve records created within a certain date range. Been here: http://wiki.service-now.com/index.php?title=GlideRecord which implies that where operators can be passed in, but the API is short on detail. Something like: gr...
Order Guides and Flow Designer
Hi all, Is there an issue using certain types of variable sets in flow designer with RITMs contained within an order guide? The reason I'm asking is because I have variable sets (string type) where the text being entered is not copied to the RITM or ...
Resolved! "Invalid Insert"
Hi Guys While Email validation in BR i have one msg show in incident form that "Invalid Inasert" but i dont want that message show in incident window So how can i resolve it? Any suggestions Please see attach image for more clarification
How to calculate total availability% for a CI on Service Availability form?
Hi, We have created outages for a Configuration Item. We want to get the total availability percentage for that Configuration Item using Reports annually, monthly and weekly. How can we achieve that? We tried creating Service Offerings and Service Av...
Resolved! CAB Workbench Meeting - Agenda Management
Hello Community!We are in the process of implementing CAB Workbench for our organization. As part of our testing and training we are seeing an issue with the agenda auto-populating. Our issue is a bit different than others that I have seen question p...
Resolved! GlideSysAttachment.copy not working in New York due to sys_email_attachment table
The standard code to copy attachments from an inbound email to a RITM i.e. GlideSysAttachment.copy('sys_email', emailRec.sys_id, 'sc_req_item', ritm.sys_id); doesn't seem to be working anymore in New York. There is a new table now Email Attachments [...
Resolved! Create catalog Item request using REST API
Hi, I am trying to create catalog request using OOB service catalog REST API: Here is the Request Body: all 3 variables are reference field. Request submitted successfully but variables in RITM does not have any value. All variables are reference bu...
Resolved! UI action - pop up modal window..
Hi All, I have a custom table "Table X" , i have also created a form link UI action "Generate Task". When i click this ui action, a pop up window should come with two fields "Assignee" ref to sys_user table & "Assignment Group" refer to group table. ...
Getting error "found a local update that is newer than this one"
Hi All, Can anyone tell me what to do and why this error is coming ("found a local update that is newer than this one"). Description-> I am moving my update set from DEV to TEST environment. While previewing I got this error (found a local update tha...
Resolved! How to send notification with Old value , new value of variable when we change variable value in RITM
Hi, some one suggest me about this use case how to solve I created a notification, just update it a bit as below but that notification has to carry only modified variables details only with Old value , new value of variable when we change variable...
How to exclude weekends from report condition?
Hello, We are pulling reports on Incidents that are not updated for 5 days and we would like to see only the Incidents not updated for 5 days ago excluding weekends. Thanks,SR.
Resolved! Create incident with Scripted REST API
Hi, Can you please tell me how to create incident with Scripted REST API?
Resolved! Attachment mandatory not working in Serviceportal
Hello All, I am trying to make attachment mandatory in catalog item and service portal. Below script working in catalog item but not working in serviceportal. We are using Add to cart button in service portal. function onSubmit() { //Works in non...
