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How to add "to" recipient in notification via email script. I am able to add "cc" and "bcc" users but not "to" users

Ajay Sharma2
Tera Guru

‎02-19-2020 11:14 PM

How to add "to" recipient in notification via email script. I am able to add "cc"  and "bcc" users  but not "to" users

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2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

‎02-19-2020 11:22 PM

Hi Ajay,

you cannot set the recipient the same way you set cc and bcc

there are 2 options for recipients based on way you are triggering email notifications

1) if you are triggering email using insert/update then you can include the recipient in who will receive; there you can select the user or group,

2) if you are triggering email using gs.eventQueue('eventName', object, recipient) you can send the list of user sys_ids and email addresses in 3rd parameter

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader