How to add Signature or template while replying to an email from Agent Workspace ?
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09-07-2022 01:57 AM
Hi Experts,
Can someone please tell me, How to add Signature or template while replying to an email from CSM/Agent Workspace
For example : For Notifications we can create template but for reply to an email we're not able to add signature of template.
As you can see for sending email we can create an template. "Your request has been assigned" is there by default and in each and every email this sentence or watermark will be there. Like this we want to build it for reply to an email from Agent/CSM workspace.
In the below reply screenshot inside blue mark there should be some text which will be there in every reply email
Thanks
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09-07-2022 02:05 AM
Hi,
Have you checked the Email client template and Quick messages in it?
Take a look at article - Email Client & Client Templates
Composing emails with quick messages
Thanks,
Sagar Pagar
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09-07-2022 08:49 PM
Thanks Sagar
This worked
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09-08-2022 08:34 AM
Hi,
Good day!
Thanks for marking my response as helpful. Would you please mark it as correct and close the thread.
Thank you!
Sagar Pagar