Hi All, i found questions with the same subject, but i don't find my answer. What is the real use of "Subscribed by" (to find it we have to go to configure->Form Layout and add the field) and what is the difference with the link Subscribre/unsubscrib...
I'm an admin and I've created a dashboard. It is visible to me under self service. The dashboard consists of survey results from a recent survey. I would like to make this dashboard visible to our IT department, how do i grant access to this dashb...
In our Service Catalog, we have something called General Request. In short, when we make a general request, a RITM record and a REC record are created.For the workflow to proceed, we need to have the REC approved. Right now, you have to do that from ...
Hi, If category selected is 'Network', incident should get assign automatically to 'Network' group in the Incident form.
Good Evening, I have a customer that is new to change and they have asked several times for the meaning of the Priority values and the Impact values. I have been looking for a good write up on the documents site but haven't found one that explains ...
Hello everyone, I'm hoping you can help me... We have redone our REQ/RITM notifications several times now and we are looking for inspiration on how to best handle them.This is being triggered by customer feed back saying initially there was not enoug...
Hi Everyone, I am attempting to update our Service Catalog (previously deactivated), however I am not seeing any categories listed in the portal, even though there are individual items appearing: I have confirmed all catalog items and categories are...
Hi, How to Change the color of priority field according to priority. Thanks in advance
Hi All, I have created one variable set having 9 variables. I want to display this variable set based on the condition.I have used UI Ploicy for this.But when form loads this variable set is displaying. may I know how to make this work. Thanks, Jen...
Hi, I have one catalog item where I have 4 variables on the form but I want to move one variable a bit down(just moving down like if the position is 10, wanted to make it as 9). I have tried by giving order and using container splits but it is not h...
Is it possible to create multiple change requests from one record producer?We are looking for a way to stream line submissions of change requests in instances where the same change applies to multiple CI's.I've added a List Collector to my record pro...
Hi All,To ITIL users in instance Additional comments and work notes are not showing for few incidents only.See the message below what's exactly its showing.Please someone help to sort this issueRegards,Vinod K
I Want to add a logo in notification email body.. Below attachement is the logo
With the way that we use knowledge, Knowledge Managers need to be able to publish articles where someone other than themselves is the article author. We've noticed as issue with this. Does anyone know of a way around this? Here are the steps: Know...
Hi, How to Add 'Assignment group' field in activity tracker so that it can track the changes made in that field. Kindly help me out on the step by step procedure.
