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How to delete/modify clone target

We have a couple of old environments that we no longer have access to, how can I go about deleting them from the Clone targets list? When I try it says,   "The current record cannot be deleted until all 1 instance clone records referencing it are del...

dbladon by Giga Contributor
  • 2348 Views
  • 5 replies
  • 0 helpfuls

Resolved! Update Set selection for non-admins

Does anyone know if it is possible to allow non-admins the ability to select an update set? The use case for this is that we have multiple users with the workflow admin and catalog admin roles and we would like to easily capture their work on workflo...

quanha by Kilo Contributor
  • 2459 Views
  • 6 replies
  • 1 helpfuls

Resolved! You are not authorized to take this survey

HelloI am trying to create my first survey in our Dev instance. I have created the survey and made it accessible to anyone in the Availability tab on the Survey Designer section. I have configured the trigger conditions. I have enabled email sending ...

riskay123 by Mega Guru
  • 3382 Views
  • 2 replies
  • 0 helpfuls

Resolved! I want to stop automatic create incidents from received mails.

Hi Everyone,The following events occurred in our environment.1. I sent a mail from ServiceNow to the user.2. One user had set up automatic reply to the mail client.3. ServiceNow received an automatically reply mail and an incident was created.4. An e...

chanken by Tera Contributor
  • 2935 Views
  • 4 replies
  • 4 helpfuls

Resolved! Assign Assignment Group and Assigned To at the Same Time

In Incident, when I open the reference list for assignment group, I can open a particular group and it shows the members of that group.   Is there a setting that will allow me to set both the assignment group and assigned to by selecting the person f...

johnfeist by Mega Sage
  • 2899 Views
  • 7 replies
  • 3 helpfuls

Categorizing Incidents for various IT groups

There are many different IT groups in my company that manage and support their own "stuff". Regardless of what that "stuff" is, when there's an issue, an Incident is created and assigned to the appropriate group.  Out of the box functionality for Inc...

Client script (cell edit) in List not working

Below is Client script wrote for type: on cell edit.If old value is not 27(Delivered to client) and change to new state 27 then it should allow only if manager review met is 'Yes'. For testing purpose i add alerts after   if (oldValue !=27),     if (...

suryan by Kilo Expert
  • 4513 Views
  • 7 replies
  • 0 helpfuls

Searching tasks/ritm for username and/or application name

I am looking for a solution to easily search Tickets within ServiceNow for the following auditing purpose:A ticket has multiple Users and/or Applications that were given access.   Since the ticket only has one section for requested for, it is difficu...

Fields and description for all Key tables in Service Now

Hello,Is there any reference which I can refer for list of all tables, respective fields and description.I am majorly interested in below tables:IncidentProblemChangealm_assetcmdb_ciUsersc_requestRegards,Teena

teena2 by Kilo Contributor
  • 14978 Views
  • 3 replies
  • 9 helpfuls

Resolved! Search Tables in Navigator Filter

While I was at Knowledge 16, I thought I saw an instructor search a table within the filter navigator, click enter, and it brought them to the table record. Is that not a feature? Looking for some clarification on how tables can be searched for besid...

Marques2 by Tera Expert
  • 4664 Views
  • 2 replies
  • 1 helpfuls

How to ignore Signature Images as attachments in Incidents?

Users have different images/logo in the Email Signature . When the user sends email to ServiceNow it converts all the images/logo as attachments in the Incident. Is there a way to ignore signature images/logo's while creating incidents? Note: I could...

Variable vs Variable Set & Breaks

We are working on a project written on Helsinki, and having issues with Variables and Variable Set on an Order Guide within the Service Portal, Just wanted to reach out about it and see what other people have seen. Currently we have a two column, alt...