How to add the Additional comments on the requested form

[Nikita Gupta1]

I want to set the additional comments through schedule job.I am able to display the data on the journal table not on requested form.

[RaghavSh]

Can you share the code snippet?

[Nikita Gupta1]

  var grJrnl = new GlideRecord('sys_journal_field');
       grJrnl.initialize();
             grJrnl.setValue('name', 'sc_req_item');
             grJrnl.setValue('value', 'This requested item is no longer availabe');
             grJrnl.setValue('element', 'comments');
             grJrnl.setValue('element_id', gr.sys_id);
             grJrnl.update();

I have written this code ..I am able to display the data on journal table but not on requested form

[OlaN · Accepted solution]

That's not a proper way to write additional comments.
You will need to write it by setting the value on the task-record instead.

Something like this:

var incGR = new GlideRecord('incident');
incGR.setLimit(1);
incGR.query();

while (incGR.next()) {
  incGR.comments = 'New additional comment here';
  incGR.update();
  gs.info('Updated incident: ' + incGR.getValue('number'));
}

[Nikita Gupta1]

Thankyou, it is working perfectly