How to select more than one option in variable field where we have 60 plus values in drop down
In List collector we can select multiple values but in select box how to get option to select multiple values?
Forum Posts
Integration between Trellis and ServiceNow
We are trying to integrate between Trellis and ServiceNow. Has anyone done this before ? If so can you plesae share the details.
How to hide delivery info and special instructions in two step verification
Hi developers, I have a requirement After submitting the catalog item we have two step verification form, in that form i want to hide the delivery address and special instructions for two catalog items, How can we achieve this. Any lead should be app...
Servicenow licencing cost for custom table roles
Hello Team, Could you help me to find how service now charges as per the role if any document or something will be helpful. Scenario : i have a custom table and it has custom role it allows to read and write access to the particular table,does servic...
Resolved! Service Catalog auto populate a phone number
Hi Team, How can populate the phone number of the logged in user in catalog? Which table must be specified as a reference for the catalog item (variable)? what is best practice? regards,
How to make a record producer/catalog item public in Service portal
Is there a way to make a record producer or catalog item available to users who doesn't have access to Servicenow? I have used this article - https://hi.service-now.com/kb_view.do?sysparm_article=KB0551300 as a reference, but seems this doesn't work ...
Resolved! How to change incident's state to OnHold when the On hold reason is "Awaiting caller" ?
Hello all, I have the following trouble: When an agent changes the state of an incident to "On Hold" and sets the on hold reason as "Awaiting Caller", then the incident's state is saved as In Progress, as shown below. However, I want the state to be ...
Resolved! Propose Major Incident UI Page Client Script
Good Day, We enabled ServiceNow's major incident plugin and notice that the "Propose Major Incident" functionality brings up a pop-up to update the Business Impact and Work Notes. We have changed this to instead display the Incident Impact and Urgen...
what is the functionality of SNC.KnowledgeHelper().getMostUsefulArticles?
what is the functionality of SNC.KnowledgeHelper().getMostUsefulArticles(most useful articles))? I want to know the use or logic of this "most useful articles". what is the background functionality behind this? and how we can configure a knowledge ar...
Resolved! How to hide the order confirmation popup in service portal for single catalog item
Hello developers, I have requirement to hide the order confirmation popup window in service portal for a single catalog item. For that i cloned the existing widget and applied it new page, here in clone widget client script i added this line at funti...
Resolved! How to create button to download incident record in CSV format (Using GlideDialogue window)
1. create a download button that should appear on the incident form to download the record in CSV format
Email Threading outlook and gmail
Hey everyone,I've come across a problem where a user wants to create a ticket via email, and for all replies to that email via ServiceNow should be stored as a conversation in the email client, I was able to achieve this if we would use the same subj...
What is best practice for resolving duplicate ci's?
Hello ServiceNow Community!I need to create policies & procedures for reconciling duplicate CI's and need some guidance from what others are doing to handle this situations. We are utilizing the CMDB Health functionality within Geneva, but we do not ...
Resolved! Cant post Work Notes
We built a number of new Service Requests, that create RITMs and SCTasks. But for some reason we cant post 'Work Notes' on either the RITM or SCTask. I have looked everywhere i can think of that might prevent being able to post. I can type into th...
