I have a requirement to restrict a date field. This is for a Service Catalog Item. The variable is target_date. We need to set it up so that the target date selected cannot be in the past and needs to be 30 days or greater from the current date. I...
Hi All,I have only seen a handful of questions regarding this, but no real resolutions. What I would like assistance with is when a end users come to the Service Desk to leave their equipment, I would like the technician to be able to print a label d...
Hi everyone, I have a client where I had to create a customer satisfaction survey (which is finished), but they want the survey to be sent out every 5th item that has been resolved/fulfilled/closed within the incident, requests, and work order tables...
Hello, As users started to use Flow designer, instead of writing simple Before business rules, users are making use of flow designer. Earlier as part of troubleshooting, Debug business rules , 'watch' field etc was used. Now its difficult to troubles...
What is the difference between creating sla for "problem" table and creating sla for "problem_task" table? Which sla really shows in the problem "related list"? and why?
Can I use Glide Record on Script of Catalog UI Policy? I was instructed not to use Glide Record, but to use Glide Ajax on Catalog Client Script. (Unable to get table record) I want to know the division of GlideRecord and GlideAjax.
When there are no standard changes in the system yet, and an itil user clicks on Change>Create New>Standard Change, they get a "Not Authorized" message. When someone with the admin role does the same thing, they see an empty catalog. When a standard...
Hi All, I have created a custom table. and the requirement is if i submit the record in that custom table, a notification should be triggered and when i open that notification it should have a button named "take me to the record" when i click on that...
Hi, I am trying achieve the below functionality of expand and collapse functionality of variables, can anyone please suggest how it is possible through widget. Thanks!
Hi, In a order guide 6 items is there. And this order guide is linked to the service portal. All items in a Order Guide is working fine in instance. In Service Portal other 5 items working fine. I am able to submit that 5 items in Service Portal ...
Hello, I am looking to populate incident description based on the variable selected from the record producer. Currently, the script is working as it should but because I have several select box type variables for zone, I am not able to get others to ...
I want to use Markdown text in text areas in Planning section of a Change Request. How can I styled text in these text areas?
I would like to use dynamic reference qualifier for variables of Service Catalog. I create script in System definition > Script Includes. I can use the script as dynamic reference qualifier for column of Form. But I can't for variables of Service Cat...
Hi All, Can any one explain how to call script include from business rule. please explain the differences between ondemand /classless , extend an exising class and define a new class.
Hi, I want to Create a report which shows 'Incidents assigned to me' and add it to your homepage Add critical incidents report on home page. Thanks in advance, Regards,
