I have a group with several users that require their own view of the INC form. Here is what I did so far: created a new role for this group (GMM) assigned that role to the groupcreated a new System UI --> View called 'GMM'created a View Rule on tabl...
Hi, I have a catalog item that has a number of variables- once submitted these variables are made read-only on the RITM. I'm assuming there is a business rule of ACL that enforces this, as the same applies for other catalog items. The workflow for my...
Hi Experts, 3rd party has to fetch records from incident table and we don't want to expose whole incident table with all the records and columns. So idea is to expose database view of incident table with limited records and fields. The issue is I am ...
I have an Orchestration workflow that wants to see the AD user account expiration in a particular format, but not sure what microsoft is looking for... I am doing this in my workflow: var gdt = new GlideDateTime(expiry);gdt.addDaysUTC(extend);workflo...
We are new to ServiceNow. I have set up 3 knowledge bases and populated them with articles. I added terms to the meta field on each article, however they do not display when searching from the knowledge base page. I have separated the terms with...
HI, Which role is requried to create a CI in cmdb table. For ITIL role, will the NEW button is visible or not? Thanks
Hi All, I have been trying to create kb article from problem. I see the values on the field - Article Body (html field on kb) is taken as a plain text eventhough the incoming values from problem are line separated. Any suggestion how can this be ...
I have a question regarding an advanced reference qualifier I'm trying to configure. Situation: On the company form I have a reference field called 'contact' that references to the 'customer_contact' table.On that table there are users and there is a...
what is the Definition or meaning of of "Change initiator" and "Assigned to" fields in Change management Process Regards,
Hi all! I have a requirement as follows: When a catalog task is updated and resolved, I want to update the associated service request with a specific text in external comments. Nothing strange with that. The challenge is that on the request table we ...
Hi all, Can anyone help me with the topic about watching a hidden field. The below link has the steps to watch a hidden field. https://docs.servicenow.com/bundle/london-application-development/page/script/debugging/task/t_UsingFieldWatcher.html#t_Wat...
How to show "Most Recent Tasks" on KB article view For specific user Thanks Prudhvi
I am trying to restrict access to certain SC_TASK to users of various groups and/or roles. I have 2 scenarios that I am trying to achieve. One of which I have accomplished. I just need to be shown what I am doing wrong and what I need to do to rectif...
I need a response SLA to attach to the FIRST response only; however my response SLA is attaching every time the start condition is met (again) How do I get a Response SLA to complete the first time and NOT reattach? The Response SLA is set to STOP w...
Hello Community,I am trying to filter out the Configuration Items (CIs) with empty names in both 'Edit' Slush bucket and 'Add' button sys popup window of 'Affected CIs' related list. I am able to use the 'Default filter' from the List control of the ...