ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How to generate JSON payload

Hi, can someone assist me to script this kind of payload (yellow highlighted)    <name>The name of the downtime</name>    <action name="ENFORCE_ON_REPORTS">    </action>    <approver>The approver name</approver>    <category>1</category>    <notifica...

Community Alums by Community Alums  
  • 1623 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to concatenate two catalog variables value to new variable which is hidden in the catalog form, and display that hidden catalog variable in RITM form

How to concatenate two catalog variables value to new variable which is hidden in the catalog form, and display that hidden catalog variable in RITM form   I need to concatenate "International dailling code" and "Landline Number" into "Landline" Var...

find_real_file.png

Resolved! Exclude user from group approval

I am trying to create a way for an incident to be reviewed by a peer on the team before it can be resolved. I went with the out of the box group approval, but the issue is that the person requesting the approval (the person assigned to work the ticke...

Migrate one instance to another

Hi All,we are currently planning to move our instance to another Provider,The souce runs on Helsinki without domain seperation and the taget on Istanbul with a domain separation.What could be the easiest way to migrate all data to the new instance?I ...

bernd1 by Kilo Explorer
  • 1930 Views
  • 4 replies
  • 0 helpfuls

Custom "SLA Duration Type"

Hi Community, I had a tricky SLA Requirement I have not been able to figure out and hoping others might have insights.   Two tricky requirements 1. End of Business Day, for example P5 has 10 days, breaching at end of 10th business day. The SLA Defini...

MCQ's

1. What do service catalog variables provide? (variables are like questions in catalog requests)       a. Options to tailor a catalog item to the customer needs.        b. Definitions of available item options using questions choices.       c. variab...

Harish74 by Tera Expert
  • 11385 Views
  • 1 replies
  • 5 helpfuls