how to adjust criteria for Recent tasks and interactions available via "Requester information"

[santa]

Looking for guidance on making changes to criteria for lists available via "Requester information" within the interaction form in Service Operations Workspace.

[Medi C]

@santa 

Could you please:

1. Open the UI Builder:

   • Navigate to Now Experience Framework > UI Builder.
   • Open the relevant experience and select the page containing the REQ layout (e.g., "Record Information - Catalog SNC").

2. Locate the REQ Page Component:

   • In the Page Layout, look for the container or component displaying the REQ information.
   • Common components used for displaying request data:
     • Data Table (for lists of requests).
     • Data Visualization (for summaries).
     • Form or Card Components (for detailed information).
   • Review the component configuration and identify the data source (e.g., sc_request or related table).

3. Update or Remove Fields:

   • If the REQ data is fetched via a Form Component, open the associated view:
     • Go to System UI > Views, search for the form linked to the REQ layout, and update/remove fields.
   • If it's using a Data Source, check if it's a Dynamic Data Binding or Custom Script:
     • Update the data binding or adjust the script to change or remove fields.
   • To adjust Request State to State (task), confirm if the mapping is pulling from the sc_request or sc_task table. Update the field mapping as needed.

Source: https://www.servicenow.com/community/developer-forum/service-operations-workspace-how-can-i-adjust-t...