Users have to click twice on submit Button to submit the request due to an OnSubmit catalog client script validation

[Shahebaz]

Hello Experts,

We have an onsubmit Catalog Client script that performs some validation and because of this, we have to click the submit button twice to submit the request.

OnSubmit client script contains g_scratchpad variable to stop the form from submitting until validation done

Any suggestion to avoid that twice clicking.

Thanks,

Shahebaz

[Aman Kumar S]

Share your script, and are you setting return as false in the validation that might be obstructing submission. If your form validation is validation return true, then twice clicking won't be required.

[Palak Gupta]

For which reasons you are using g_scratchpad on onSubmit script?

What validations you are checking?

[Ankur Bawiskar]

Hi,

you are stopping the form submission since validation failed.

So unless user passes the validation the submit button won't allow you to submit the form.

That's how the platform behaves.

Regards
Ankur

[Shahebaz · Accepted solution]

Thank for your reply experts but somehow I got it here,

https://community.servicenow.com/community?id=community_article&sys_id=e37f2072db9fd0103daa1ea6689619c6

Not sure if it's dependent on the version but on Rome, if the answer function returns true I need to click again on submit button because the actionName variable return "none". I fix it by putting 'submit' in g_form.submit() function.

g_scratchpad.isFormValid = true;
 g_form.submit('submit');