How to allow Change Managers edit CRQ form when state is closed?

[Dawid2]

Hi Folks,

Right now, when our Change Request is completed, so its stage is Closed and State is one of: Closed Complete, Closed Incomplete, etc. only admins can edit the fields on the change request. I would like to change that to allow our Change Managers to have write access to all fields on the CRQ form even after it was closed.

I created new role and created new ACL: record -> write -> change_request table -> * wildcard with conditions State is one of... to fit for this role, but even though Change Managers with this new role are still unable to edit fields as they are greyed out.

We as admins can still modify Closed Change Requests. Is there anything I can do to achieve this?

Thank you!

[Ravi Prasad1]

Hi Dawid,,

There are some global ACL's which will prevent access check for *.* and *.-None- ACL and edit accordingly.

Thanks,

Ravi

[amlanpal]

Hi Dawid,

What do you mean by change manager? Is change manager is referred in any field on the form or every time the change manager is the same person? For example, the field X shows one user, who is change manager. It may be dynamic.

And also please let me know, how the fields are getting ReadOnly.... I guess, it's because of any UI Policy or something like that.

[Dawid2]

Hi Amlan,

Change manager is a person assigned to our support group called Change Management. It's not referred on the form anywhere.

I'm not sure what is responsible for allowing admins to have full write access even if the Change is closed, but preventing the same for other users. Ideally - we would like to set it up that, beside admins, also users with role closed_change_manager could modify closed Changes.

[amlanpal]

Hi Dawid,

I think it's an ACL issue.

If not than then there must be any Script running background. And in that script the condition is set up like if the log in user has role admin (hasRoler('admin')) the form is editable to the person.

Please check for the script. And if so, you can add one more condition as isMemberOf('group_ name') and solve the issue.