Wondering if someone can assist. I have noticed that on a Zurich PDI it shows a different landing page than my instances when clicking new change. Am i missing a property or plugin? Would like to have the same show on my instances. Believe the new la...
Hi All,I want to place a sow link in notification, on click of the link, it should open the list of business applications filtered with specific sysids. I could able to add a link in the notification to view them in native view. Could you please sugg...
Hi Community!Hope you are fine!I am having a requirement and that was quite simple.While learning new about catalog items and behaviour, I stuck with this issue.In a catalog item, I want to populate the groups for which the opened for is the group ma...
Need Guidance on this,In an order guide I have a catalog with multi row variable set with fields- Quantity- Total costBefore submitting the order guide I want to copy quantity and total cost to order summary pageHow can I do this? There is no OOTB fu...
Hello Team, Knowledge articles view count is not working properly for re-published and expired knowledge articles. If any idea, please any idea. I don't have custom business rules. Thanks,Sriram
HI , in Business application > under availability > I had added one field, and this field and value inside that field is visible to admin but the same when I tried to test by impersonate with non admin user added field is visible to non admin user bu...
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On the workspace for incident, I have a UI action appearing twice. How can I fix this?
Hi Team, We have created a dashboard with some reports and added interactive filters to it. Now, the user has requested that the dashboard be accessible via a separate tab in the header menu of the Service Portal.The requirement is:Users with access ...
Hello. The Post button next to Additional Comments, in the Notes section on the SC_task form is not showing on open an catalog task form. No seeing any UI Action for this button or any UI Policies that would hid this button. Any help is greatly appre...
Hi allI created a survey and a survey notification for end users, but I need help setting up reminder notifications. How can I automatically send reminder notifications to users every other day or every 3 days?Please any suggestionsThanksNandini
Here is the requirement to add error message for "Change Registration" Modal. (which is used by API users) aloneExample:Close code: SuccessfulState: Cancel (4 )----error message should be shown in API users alone : "Change Registration Modal cannot ...
Hi, I’m facing an issue where a specific user is receiving emails for updates in the Incident and Change modules, but not for the Demand module. I reproduced the issue in UAT, and emails were sent successfully there. Other users are receiving emails ...
I am trying to write a business rule for the problem table that works for the most part but I need some help for part of it. The goal is to create a business rule for the problem table that updates the two duration fields, Outage Duration (Business H...
Hi all, We receive a significant amount of our tickets as emails, which are turned into CALL records, then a Service Desk agent determines the most appropriate request or incident. One issue we're experiencing is that agents aren't aware of all of th...