Resolved! Change request processing
Is there a way to change the workflow for a change request, where if in scheduled status and the scheduled date changes, the status of the workflow goes back to New status? Thanks
Forum Posts
Resolved! is it a bug? for GlideDateTime.subtract
for below code var dur = GlideDateTime.subtract(new GlideDateTime("2025-03-28 18:04:55"), new GlideDateTime("2025-03-29 18:04:55"));gs.info("dur: " +dur.getByFormat('hh:mm:ss')); dur_seconds = GlideDateTime.subtract(new GlideDateTime("2025-03-28 18:0...
Getting the value of assignment group in a script include
Hello,I need to write a script include filtering some options for a field in my Change Request table.I need it to only run if the assignment group field contains a certain value.When I looked up for the assignment group via REST API Explorer, it retu...
business_duration field - how is it set?
Hi Community! There's a field on the Task table called business_duration.- Is it still "alive" or is it deprecated?- How is it calculated?- Does it make use of any schedules, calendars etc? many thanks in advance /Tommy
Resolved! A list field shows sys ids instead of actual values
Hello, I created a custom List field in change_request table, named u_environment, referencing a custom table named u_environment.When selecting several options their names display properly, but when I submit the change request it only shows the name...
add parent record
I'm using below code to create RITM from scheduled job , it creating RITM , now want to add that RITM as parent for u_exception_request record.or u_exception_request record --> related list --> add this RITM var excption = new GlideRecord("u_exce...
Resolved! knowledge article: author is not able to write after checked by another person
Hi , author is not able to edit the knowledge article whenver checked by other person and he is receiving error "This article cannot be edited since it is already checked out ". can y ou tell me which role required to author to edit the knowledge ...
Update Variable value for RITM
Hi All,I need to write a before business ruleI need to apply certain condition based on RITM which are1.Catalog Item should be "abc" for the associate RITM2. if anyone tries to update the value of the variable present in the RITM through variable (sc...
Configure Global search in Now Mobile
@Ankur Bawiskar / @Manmohan K @Amit Gujarathi @Community Alums /Anyone please Help me How can I configure global search for Servicenow Mobilewhat ever keyword i type in global search for example if i type - INC it should list of incidents available...
Resolved! remove Delete from related list "Action on selected rows"
On change request I have a related list that is a m2m relationship to a custom table. How can I disable Delete option to all users from the "Action on selected rows". I tried to use ACL but restricting delete is disabling the removal of the related r...
If SD contains the word 'confidential' then assigned to person alone should see that
Hi all,I have a requirement here, if short description contains words like 'confidential' or 'provate' then only assigned to person alone should able to see that record, i wrote one query br but it is not working completely
List Collector Variable Attributes not working over backend - RITM View
Hi All, Need help on a requirement ask if it's feasible or not. For list collector type Variables, the additional attributes are not configurable for selection in the backend. Is there anyway we can configure for the backend scenario just like portal...
How to track the case number when the customer reply to the email.
Hi,How to track the case number when the customer reply to the email.Without subject contains "CS" need to update in the same case when the email replies.Can anyone please help on this,It will be usefull.Thanks!
Resolved! Auto Population of change group form configuration item and service offering
Hi , i have a requirement , Auto Population of change group form configuration item and service offering . I know there is OOB business rule Populate Assignment Group based on CI/SO which populates support group to assignment group. I tried above req...
Survey not showing all questions
Hi,I initially had 4 questions and i added 2 more questions to the existing metric category of the survey and i don't see the 2 new questions that was added. I unpublished and published it back again. I have deleted all the old assessment instance r...
