Hello Community,In reviewing multiple CMDB implementations, I’ve noticed that technical enablement (discovery, CI classes, and relationships) is often well established, yet overall CMDB maturity and trust in the data can still lag.In many cases, the ...
Hi All,I’m trying to understand the actual behavior of the “Run after business rules” option in legacy workflows, especially around condition evaluation timing.ScenarioChange Request – Standard workflowWorkflow condition uses Domain (e.g., Domain is ...
I added an index to the Knowledge Table, but it says "0 records".It's been a day since I indexed it, so there seems to be something else.Do you notice what is causing it?
Hello Everyone, We would like to seek clarification regarding the management of Now Learning and WebAssessor accounts, specifically in relation to certification ownership, visibility, and exam access when changing organizations in the future.Backgrou...
ServiceNow Localization and Language TranslationThis article explains how translations work in ServiceNow, the plugins required, key translation tables, debugging techniques, and implementation approach.Plugins Required for TranslationsTo enable tran...
Hi,Created two SLA's based on two different durations one for weekdays another one weekends.Created two schedules one for weekdays another one weekends as per below screenshorts.SLAs and Schedules:1st SLA:2nd SLA:Here Based on conditons i created a i...
Hi, I have three survey's 'A', 'B' and 'C' so and have three categories from catalog item Category is 'X', Category is 'Y' and Category is 'Z'.I want to send survey when state is resolved based on catalog item category from RITM (Variables) as per be...
Hi, I am trying the copy attachment from sys_email to case record so i havee used below code but not getting mapped.Can anyone please let us know where i missed?(function executeRule(current, previous /*null when async*/) { // Add your code here ...
Hi, I want to remove the mandatory on HR service field from case creation.Can anyone please help on this, It will be useful. Thanks!
Hi, How to enable audit delete records for any table in ServiceNow?Can anyone please help on this, it will be helpful. Thanks!
I have Approve button for Demand, so when we click on the button it should display a pop up. Approvers should have the option to add comments when approving, but this should remain optional (not mandatory). Th Approve button is implemented in a widge...
I want a field to display the difference between two times in minutes.Eg: Business Duration = 136
In Continual Improvement Management (CIM) - is there any possibility to link CIM Coordinator with Business Service or Business Process or Assignment Group table so if anyone selects that then it automatically fills CIM Coordinator field? I am looking...
As ServiceNow continues to expand across Workspaces, APIs, integrations, and automation, enforcing business rules only at the UI level is no longer sufficient.A common scenarioFields appear mandatory or read-only in the UI, yet records still get crea...
A pattern I see often is teams creating custom tables to manage business cut-off dates (payroll, billing, compliance windows, blackout periods, etc.). In many cases, this complexity can be avoided by using ServiceNow’s out-of-the-box Schedule tables....
