Resolved! ビジネスルールのアクションのフィールド値で変数を選択する方法があれば教えてください
私は要求アイテムが作成or更新される際、ビジネスルールを利用して変数の値を変更したいと考えています。その際に、アクションのフィールドを利用して更新したい考えておりますが、アクションのフィールド値には変数が表示されません。変数を値を更新する場合はスクリプトを利用しないと更新はできないのでしょうか？実行タイミングのフィルター条件では変数は選択できるようでした。
Forum Posts
Add users to group when someone is added to On Call roster
Hi All,I have a requirement when someone is added to a on call roster, a custom role should be added to user and if we remove user from roster the role should be removed. Can we do this by adding/removing user from group which contains the custom ro...
Unable to see dashboard
Hi All, I have created a dashboard and shared it to everyone. But the users were not even able to search for that dashboard.Even as a admin I was not able to see that in filter Can someone please help me here what I was missing. Thanks and Regards,Ak...
Resolved! Regarding the issue with restricting access to the Knowledge Base
I have created a new Knowledge Base and configured it to be accessible only to authorized personnel in the Technical Support Team. However, this setting does not seem to work. Users outside the Technical Support Team Group are still able to view publ...
i would like to certain groups like desktop support support itil to access sow and not native ui
i would like to certain groups like desktop support support itil to access sow and not native ui , how it can be done ?
Would like to change the default article preview sample text for the "Standard" article template.
Hello, I would like to change the default sample text in the Standard article template. The "Standard" template is not visible when I browse to Knowledge > Administration > Article Templates. The current preview sample text is in Latin, thus I woul...
Release Management record state not moving
Hi, I need help, I have a release record with related task that were closed and completed but for some reason the release record did not move from "requirement gathering" state even after the related release task were closed. 1. how to I add the wor...
Resolved! Table Name Shared Reports
Hi TeamDoes anyone know which table I can use to see the users or groups with whom reports have been shared?I have 180 reports created, and I need to see whether they are shared with users or groups — but I don’t want to check them manually one by on...
Lab 5.1 STRY050103 ITSM Implementation on Demand
Hello everyone,I have an issue with completing the lab. I have pasted the code in the script but I can't see in the step after the "TEST Inbound Email". I have searched and even came back with the previous labs but I still can't complete the task. Co...
Teams integration breakfix
Hello All, In our current organization we have implemented a Teams integration. Where are getting an error message as 404 while authenticating. Where as Oauth token is valid while validating it.
How to hide a catalog from native UI and make it visible only from portal
We have a catalog which we need to show only on portal. It should not show on native UI. Do we have any recommended method of doing this?
Workspace options deactivation on Gloabl Search drop drown
Hi Everyone, I need to deactivate the following two option “CSM/FSM Configurable Workspace” and “Service Operations Workspace” from the global search drop down. Please refer the below screenshot for your reference. I reached out the ServiceNow suppor...
Error Message is not displaying when action is aborted.
Hi All,Please help me with below requirement:I have created one custom UI Action Button Add in related list of incident form.In which if i click on add button and if the incident which I have selected is major incident or if that incident is of highe...
Change Calendar View to include Blackout Schedule
Hi all, I am trying to create a Calendar View of upcoming change requests that can also include any blackout/maintenance windows, such as a Christmas Change Freeze. I have tried a variety of report table sources but cannot seemingly link the two by w...
How to ensure that the field is not affected by any client-side controls.
Hi everyone,I'm trying to prevent a field (specifically priority on a custom medication table) from being affected by client-side logic, such as UI Policies or Client Scripts.I've come across undocumented attributes like:ignore_control=trueclient_scr...
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