How to alter Details URL field in ServiceNow Announcement when Preferred User Language Changes?

[PareshW]

If the User's Preferred Language is English, and user clicks on announcement it should be redirected to the KB Article KB100, and

If the User's Preferred Language is French, and user clicks on announcement it should be redirected to the KB Article KB200

[Ankur Bawiskar · Accepted solution]

@PareshW 

why not configure 2 announcements? 1 for English and 1 for French

OR

add a record into sys_translated_text table

• Document: This should be the record from the [announcement] table
• Document Sys ID: The sys_id of the record in the [announcement] table
• Field: Title
• Table name: announcement
• Language: Select the language for which the translated message needs to be created.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[PareshW]

Thank you @Ankur Bawiskar 

[Dr Atul G- LNG]

Hi @PareshW 

It is not possible, and it would also increase the number of Knowledge Articles (KAs) if done separately for each language. The best approach is to leverage out-of-the-box (OOTB) functionality and install the language translation plugin. This ensures that Knowledge Articles are automatically translated based on the user's preferred language, eliminating the need for duplicate articles in different languages.