How to apply user criteria to an announcement?

[SV1]

I can see that we can define user criteria for Service Catalog items and for Knowledge management module. On the left navigation when we type User Criteria, we can only see User Criteria listed for the two modules.

However, I want to customize my announcement on the Service Portal for a specific set of users rather than for a specific role based access as provided by default.

Based on the servicenow docs I can see that it says that we can define user criteria, but I am unable to actually create it.

Please help.

Attached are the screenshots of the docs

[Jaspal Singh]

Hi,

There should be a Public (checkbox field) on the Announcement form which is True by default

If not you can add it to the form & uncheck it. Once unchecked save the form & you will see a related list where you can apply User Criteria (Can Read/Cannot Read)

[SV1]

Upon unchecking Public I can only see roles that can be added.

There is no User Criteria.

[Jaspal Singh]

When you uncheck Public field there will be 2 related list Can Read & Cannot Read added. You need to apply user criteria then.

Tested the same in my PDI & it works.

[Ankur Bawiskar]

Hi,

refer below links for help

Trying to edit User Criteria for SP Announcements, pages, and widgets.

How can we display announcement based on user location

Regards
Ankur