How to apply user criteria to an announcement?

SV1
Kilo Contributor

‎10-07-2020 01:37 AM

I can see that we can define user criteria for Service Catalog items and for Knowledge management module. On the left navigation when we type User Criteria, we can only see User Criteria listed for the two modules.

However, I want to customize my announcement on the Service Portal for a specific set of users rather than for a specific role based access as provided by default.

Based on the servicenow docs I can see that it says that we can define user criteria, but I am unable to actually create it.

Please help.

Attachedfind_real_file.png are the screenshots of the docs

 

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12 REPLIES 12

SV1
Kilo Contributor

‎10-07-2020 04:00 AM

Still Can't see the related listsfind_real_file.png

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Jaspal Singh
Mega Patron
Mega Patron
In response to SV1

‎10-07-2020 04:18 AM

Hi,

 

Create one record once & save the form. Once saved you willbe able to get the Related list appeared.

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SV1
Kilo Contributor

‎10-08-2020 05:50 AM

Still doesn't work

 

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SV1
Kilo Contributor

‎10-08-2020 06:41 AM

I am able to restrict the widget. But can we restrict the Banner view as well?

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Akshay Jadhav1
Tera Contributor
In response to SV1

‎09-20-2022 02:48 AM

Hello SV,
How to restrict the widget? I am also facing the same issue. And I am also not able to find that property as well

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