How to apply user criteria to an announcement?

SV1
Kilo Contributor

‎10-07-2020 01:37 AM

I can see that we can define user criteria for Service Catalog items and for Knowledge management module. On the left navigation when we type User Criteria, we can only see User Criteria listed for the two modules.

However, I want to customize my announcement on the Service Portal for a specific set of users rather than for a specific role based access as provided by default.

Based on the servicenow docs I can see that it says that we can define user criteria, but I am unable to actually create it.

Please help.

Attachedfind_real_file.png are the screenshots of the docs

 

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12 REPLIES 12

SV1
Kilo Contributor

‎10-12-2020 04:43 AM

It is working fine now

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Jack2
Tera Contributor
In response to SV1

‎09-12-2021 08:41 PM

What did you do to get it working?

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chuckn
Kilo Guru
In response to Jack2

‎04-07-2022 01:18 PM

I realize this is a bit old, but you need to enable the Service Portal User Criteria plugin (com.glide.service-portal.user-criteria) and then enable the property glide.service_portal.user_criteria_enabled. Then you'll have Can Read/Cannot Read related lists if your announcement isn't marked as Public.