How to attach FLOW to knowledge base?

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Suggy
Giga Sage

‎09-05-2022 02:09 AM

OOB on Knowledge base there is an option to attach workflows. But I dont want that workflow to run, instead want to make use of FLOWS. Is it possible?

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Jugmaz
Kilo Sage

‎09-12-2022 10:29 PM

You need customizations!

Perhaps you might want to check with ServiceNow if there is anything for this as Workflow is going to be retired...

Firstly to take mandatory away from those workflows!

then either create own field for Flow selection OR just make the FLOW always run when new Article is published (suggest the first one).

Jake

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Jugmaz
Kilo Sage

‎09-12-2022 10:29 PM

You need customizations!

Perhaps you might want to check with ServiceNow if there is anything for this as Workflow is going to be retired...

Firstly to take mandatory away from those workflows!

then either create own field for Flow selection OR just make the FLOW always run when new Article is published (suggest the first one).

Jake

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Max Dore
ServiceNow Employee
ServiceNow Employee
In response to Jugmaz

‎05-30-2024 09:35 AM

Workflow is not being retired. Flow was introduced as another option with a more low-code / no-code option. Both exist and will not retire. The Flow Designer is continuously being enhanced with more capabilities and help move away from heavy coding.