How to attach SLA to already close SCTASKS

[KS7]

Hi All,

We have recently created SLA for SCTASK and I wanted to attach SLA to already closed tasks.

I have checked out a few other community posts but am unable to achieve it.

Any leads would be appreciated.

[Allen Andreas]

Hello,

You can attempt to run the repair SLA tool on those closed SLAs. It may not work since they're already closed, but in theory, the system would review all SLAs for that table and apply them based on the current settings.

https://docs.servicenow.com/bundle/rome-it-service-management/page/product/service-level-management/...

So essentially, go to list view for these records. Filter as needed, then follow documentation to use list action to repair the SLA. You can try on a few records first and then do more once successful.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[KS7]

Thanks, Allen. I have tried but due to stop condition I think no sla is getting attached.

Is there any other workaround?