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Template Applied with 1 conflict - Assigned to

I have a user who has create a template which sets, amongst other things, the Assignment group and Assigned to fields on a new incident record.  However when applying the template they get an error message     Template Applied with 1 conflict  Unable...

Resolved! Auto create incident task when incident state is resolved

Hi  I have a requirement : I need to Auto create incident task when the Major incident feild is Checked and  incident state is changed to resolved. For this i have created one business rule  conditions : AFTER - Update  Major incident is true state c...

prasad8 by Giga Expert
  • 1340 Views
  • 5 replies
  • 2 helpfuls

How to provide a name on requests in Service Portal

I am in need of a way to allow our users to provide a name for their cart when they are checking out. Currently when the 'My Requests' list is viewed it is impossible to determine the details of the request by looking at the list alone. Each item nee...

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Resolved! Mask 16 digit credit card but not 20 digit numbers

Hi All - We have a change in requirement where we want to mask 16 digit credit card information in inbound email body but not 20 digit numbers as they are not credit card. I've below script that works perfectly but it masks any number over 12 digits ...

To add line break in Script include

I have one notification for RITM's In that i need to add line break after every comma for description. Below is the script include part. Please suggest.   default_sc_req_item_rows: function() { this.row('Number', '${number}'); this.row('Short descrip...

trisha1 by Kilo Contributor
  • 938 Views
  • 4 replies
  • 0 helpfuls

Resolved! Script to remove model Categories from Hardware Model

Hey all, i need some asssistance creating a script to update model categories on some hardware models that have the incorrect model categories  captured.  Issue i am tryiing to resolve is most of our EUC devices have been captured as both Computer a...

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eagle18 by Tera Contributor
  • 1169 Views
  • 6 replies
  • 0 helpfuls