View is different for similar users with same roles
I have 2 users belong to same group and have same roles as well but the list view is different. why? view1 view2 PS: they didn't personalise that view
Forum Posts
How to create an ACL for current.parent.owner of a Knowledge article
Fairly new to the SN platform, so apologies for what I imagine is a straightforward question...I am basically trying to create an ACL for the kb_cateogry Table for "create". I am trying to make it so only if the current user has the knowledge_admin r...
Keyword/"For text" search does not work for Interaction table
Hi all, Keyword/For text search does not seem to work on the interaction table. I.e. After searching for "test" in the image below, I'd expect IMS00000101 to appear (as the Short Description contains test).However, this is my result: Does anyone...
How to install Servicenow ITSM to my company ?
For my company they were asking to implementing servicenow can you guide what are the steps should I follow ?
Resolved! How to force inputting 2 decimal places for a number field in client scripting?
Hi, I have a field which created under single line text and having below client script to only accept numbers plus a period to indicate as price.How do I round the value with 2 decimal point? And restrict them to only inputting 2 decimal point if use...
Catalog client scripts to populate logged in user
Requirement is to populate logged in user name. Wrote client script of onload function just to populate logged in user alert('welcome'); var us = g_user.userID; g_form.setValue('caller_id',us); even alert is not getting populated Any suggestions
How to Move Dashboards our dev instance to test instance
one is XML Other way?
Is it technically possible to attach more than one attachment per field in the Service Portal Record Producer?
Hello, We have a record producer that has many variables of type attachment. We want for each field to accept more than one attachment. Is it technically possible to do so? Thanks
How to display incident information on critical incident map?
Hello, expert. I would like to use the critical incident map, but when I register an incident with a priority of 1 - critical, it does not show up in the map. What information does the critical incident map use to identify the location?
Make fields read only after submitting the form through UI policy only for new record
Hi , I want to make field read only after submitting the form through ui policy only for new record , can someone assist how to achieve this functionality Thanks Pavan
Resolved! Populate Short Description on case level based on Topic details field of type "Select Box"
When i am creating a case via record producer, there is one field "Topic Details " of data type "Select Box" , I want to populate Short description on case level with the value entered in Topic Details. How can i populate Short description(which is o...
Resolved! How to create RITM through script ?
How to create RITM through script ?
Resolved! Workflow Approval User should be set to the manager
Hi, I am working on a workflow where the manager of the user the request is for should become the approver. In the workflow, I have added an 'Approval - User' and in the approver's section under advanced I added a line that sets the answer to the use...
Resolved! How to confirm is asset is received by the requestor or not
When a request item task is complete (ie remote access), I want to be able to configure the workflow to send an email to the requester telling them that the task is complete, that they should test it and then reply by clicking on one of two links in ...
Resolved! What is the scoping phase of release management?
Hello experts! I am having a problem defining the scoping phase of release management. Can you please tell me what is the definition as ServiceNow? best regard. senon
