Hi, I have a requirement where a field is modified in RITM, work notes have to be added in SCTASK with that information. I have added the following "before" business rule for "insert" and "update" on sc_req_item table ------- (function executeRule(cu...
Hi, This may seem like a odd question but is there a best practice solution for how to prioritise requests in ServiceNOW? The situation I have is that we support a number of different business, they all have access to the same catalogue items but som...
I want a rest api query to fetch first 5(recent) incidents from service now
Hi All, I have created Add signature button on in Incident Form for testing the functionality.I created a UI Action to show a button. This is the configured UI Action function SignRequest() { var sysid = g_form.getUniqueValue(); var table...
How we can show only Hours and Minutes for Duration Field in Report. .....I want to Show only Hours and Minutes in Report
We have customers using our ServiceNow instance with limited access, ensuring they can only open their own records.However the Top Searches widget will show search terms from all users, not just those in their own company. Ofcourse re-using the searc...
Hi Team, I would like to disable attachment icon(paper clip icon) in both native view as well as in portal page for "report Vaccination" record producer. The record producer is on scoped application. Please help me here to achieve this.Below is my ca...
Does anyone have an example of a ITSM module Function Requirements Document or a template of one for use with clients? Thanks in advance Ram
I have a rest message with POST method, rest message is running and giving result in test run. but when I am trying to run this using scheduled job it gives me error. I wrote this: var r = new sn_ws.RESTMessageV2('RestMessage','post'); var response =...
How to convert string field value to date field using transform map string field value : 01-APR-1967 (u_actual_date)-->string field date field format : MM-dd-yyyy (actual_start)--> date field below code not working: OnBefore if (!source.u_actual_date...
I am trying to build a report to display SLA performance trend daily, weekly or by any defined time. The report should show the percentage of incidents which meet the defined SLA. Currently i have a report which shows has breached, incident SLA count...
Hi Team, I want to close 105 changes with additional comments" change closed manually". Please let me know the background script
Hello All, Is there any way in knowing through a report how many times an incident was put on hold. Metric definition is another way of achieving it but it would not fulfill the reporting against each incident. Any suggestions in this regard would b...
Is it possible to set a different view for the "Related Links" of the form without using "View Rule"?
Hi All, We have a requirement where i need to show RITM's parent as well child of that particular RITM in requested item related list on RITM form. Pls help.
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