Hi all, thanks in advance for any suggestion. We have a Order Guide request that has Variable Sets called [Request Information], and this Variable Sets is being shared with other catalog items within the Order Guide or individual item requests. ...
Hi, I need my transform map to check if a column contains the string 'First Name' and if It is a yes, change first_name field to true. My script is not working. (function runTransformScript(source, map, log, target /*undefined onStart*/ ) { if (s...
Need to set value of choice list field which is present on change task when change request is change . when change move from one state to another .set choice field value in change task . Example: if change task has choice field "abc" with value as 1,...
What are the advantages and disadvantages of using ATF? I would like to know how to use ATF effectively.
Is it possible to create a Standard change through the REST API? If so can you post an example or point to a reference?
I used gs.getUser.getCompanyID() to get the sys_id of a company. For some reason, the same value is output even if I change the Company field in the user record. Why is this? Please help.
Hi All, Currently the VIP flag only shows when the VIP is in the “Caller” field, but often raised on behalf of a VIP, so needs to show as a flag on both “Caller” and “On Behalf Of”. I have checked client script Highlight VIP caller and created simi...
Hi All, After the manager approval bypassed in the same way group approval activity also getting by passed. It should wait for the group approval. but it is getting bypassed without approving of group members. below is the screenshot. Thank you, sa...
Hi, i am trying to build a change client script in a requested item to validate if the data in a specific field exist in field table. in another word if the field A in the table = field B in the form. check if field C in the same table record conta...
Hi everyone, I have multiple transform map for a ldap import, but I forgot to index the coalesce fields and want to know if I can click on Index Coalesce Fields link and the indexing of the database is then included in an update set? So that I can th...
I had a select box with options as yes or no or none[none is not a default one...its also a option]options.. when the user selected as "yes" then we need an alert popup with "Would you like to continue?" or "Not" options If user selected No then we n...
Is there a way to add new Search Action Configurations for the Contextual Search? Everywhere I look the "New" button is removed. I am trying to add a second "Attach" button to the contextual search on the incident form that will function almost ident...
Hi, When an end user has not been active in chat and the timeout message "....are you still there" is triggered, this only appears in the users chat window. This means when they respond with "Yes", it can be confusing for the agent who has not seen t...
how to copy attachments in incident from one instance to another instance via rest integration
Hi everyone, Against Incidents I need to hide four 'Resolution code' values from 1 of the 20 companies we provide IT services to. Any assistance is Super highly appreciated.
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