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Resolved! What is the OOTB workflow for contract management?

I work at the University of Melbourne and we are trying to test the OOTB workflow for contract management. The on-line docs are not that clear, is there a workflow diagram or something that tells us exactly what the OOTB behavior is meant to be? Than...

Set Variables readonly on RITM

Hi Community I need help for the below requirement I want to make the variables read-only on the RITM form. I wrote a UI policy on the RITM table please find it below This is working, but I have some variables for which the "Name" starts with "Edit_...

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How to get the OU from sccm

I have been asked to include the OU information for each device in service now. I have no issues with getting it into the tables if i could just find it..   we are using the OOB SCCM integration.  As far as i can tell the OU is not on the v_GS_Comput...

Resolved! Unable to load WSDL

I am trying to generate a Sample SOAP and I am getting the error "Unable to load WSDL".I am not using any MID server.Please find the attached screen for reference.

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Madhu5 by Tera Contributor
  • 5996 Views
  • 9 replies
  • 1 helpfuls

Business Stakeholder role in servicenow

Newyork version has new role - Business stakeholder .  Does this role have read only access to incident management/problem management  please guide me 

Gary22 by Tera Contributor
  • 40635 Views
  • 7 replies
  • 8 helpfuls

Resolved! Prevent adding comments on portal

How to prevent Admin users from adding additional comments on a closed incident from the portal. OOB: this gets disabled for non-admin users, not for admin. I am finding it difficult where to check in platform what ACL is governing this?

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Nishant16 by Tera Expert
  • 3154 Views
  • 12 replies
  • 0 helpfuls

How to encrypt the catalog variable field value after entered the data in to it. ex: once end user enter his home address (sensitive info) we need to make it as encrypted (not in readable) format. And same has to applicable in RITM form.

I have a requirement to hide or encrypt the customer personal data (address) in the order guide form. I tried with variable type -Masked and enabled the 'use encryption' option. but it is notworking as expected. and there is a option to Hide and show...

Thanvik1 by Tera Contributor
  • 1406 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to return count of objects from an array

Hi, I have the below array of objects. var arr = [ {group: "AA", complexity: "Simple"}, {group: "AA", complexity: "Complex"}, {group: "AA", complexity: "Simple"}, {group: "BB", complexity: "Simple"}, {group: "AA", complexity: "Med...

Hari1 by Mega Sage
  • 3633 Views
  • 8 replies
  • 4 helpfuls

Populate User Details in Multi Row Variable Set on change of Group

Hello Guys, I have created a catalog item with a Group field (reference) and there is a multi row variable set with 3 variables in it. My requirement is, when i select any group in the Group field, then the members of that selected group must auto po...

vijay39 by Giga Expert
  • 2935 Views
  • 13 replies
  • 0 helpfuls