In our Service Catalog, we have something called General Request. In short, when we make a general request, a RITM record and a REC record are created.
For the workflow to proceed, we need to have the REC approved. Right now, you have to do that from the UI.
I've tried adding an approval item to the workflow, but that doesn't seem to touch anything. I see the dev instances or the OOTB feature is to have a Service Catalog workflow that approves requests < $1000, but I don't appear to have this in my organization's instance.
Approval engine is disabled on workflow for catalog items, and adding in an approval rule for Request didn't seem to do anything as well.
Attached is the photo of the workflow I'm poking at:
Is there like another workflow that I'm not touching that needs to be modified? My general request service catalog item points to this workflow, and when I do the approval manually the catalog task items populate the task fields accordingly, but the don't seem to be able to touch the request record itself. Any thoughts?
Hi Alex,
When you submit your catalog item, a Request and a requested item is created.
On the Request Form, Do you see any workflow associated to it?
You can also create your own workflow to mark it approved.
We have created a business rule, which also auto-approves the request based on certain conditions. You can use this as well
Hi Alex,
On OOB instances, we have approval rules, which approves the record if price is < 1000$. you can create approval rule or use business rule to approve the record.
Thanks.
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