can any one explain parsing JSON in REST API in layman?
can any one explain parsing JSON in REST API in layman? Provide me the most commonly asked interview questions on REST integration and Flow designer?
Forum Posts
Issue with Agent Chat
Hello, We are now on the Washington release in our Dev instance (we upgraded from the Utah release). It now looks like Agent Chat is not picking up available agents. We get the error. "There are no agents available at the moment. Please try again lat...
Translation French Canadian
The Dynamic Translation feature of knowledge article in ServiceNow isn't accurately translating English to French Canadian, causing operational head. Manual review and additional content updates override previous translations, creating inefficiencies...
Inbound action for record updation and record creation
There is one Tracking ID field on Incident form which have value from email body by inbound action , but I have requirement as 1. Inbound email action should check Tracking ID and update INC if already exists. If Tracking ID is not found then new INC...
Resolved! Need Help in writing mail script
Hello Friends,Greetings!I actually need some help in writing some mail script. I wanted to populate the variable details (Which are catalog item variable) in a mail script and wanted to call the mail script by an email template.An email is triggering...
Populate variables from RITM table into the approval tables
Hello, I would like to know if it is possible to fetch the variables which are displayed in the RITM(under variable section) into Approval(sysapproval_approver) table using database view? If yes then please share some details about the tables to incl...
How to create Unified Dashboards for Incident, Problem and Change Request?
Hello Experts, We need help to create SNOW unified Dashboard for all incidents, changes and SRs and related metrics.Any help on this is appreciated. Thanks,Arun
Resolved! Flow Designer Max Iteration limit exceeded
My workflow seems to be stuck in a loop on step 6. My intentions are to have the flow pause until a field value changes. My warning at this step is the following: Unable to find record watcher ids val for op: item.ea1214751b404250c2e08557624bcbd3....
creating import set tables and transform maps through scripting
I had a task to have a UI action on incident from linked with a UI page to create a file upload functionality , also that file should be visible under the sys_attachment table after it is uploaded.I am done with this scenario , now I have to create i...
Resolved! Approvals directly going to 'No Longer Required'
Guys,Whenever there is group approval, its directly setting to 'No Longer Required'In the workflow its just that we have mentioned the group name. Its happening intermittently. Any idea whats going wrong.
Resolved! Guide to Implementation: Creating a Custom m2m Table and Overcoming Its Challenges
Guide to Implementation: Creating a Custom m2m Table and Overcoming Its ChallengesIntroduction:This document outlines the process and challenges encountered during the implementation of a new request from the Server Team. The team wanted to link Serv...
Resolved! Read Only Access to Asset Properties
Is it possible to grant a non-admin ready only access to the Asset Management Properties (screenshot below)? /now/nav/ui/classic/params/target/system_properties_ui.do%3Fsysparm_title%3DAsset%2520Management%2520Properties%26sysparm_category%3DAsset%25...
TypeError: Cannot read properties of null (reading 'document'): function () { [native code] }
Hi All,I am using an onsubmit client script like below, which is throwing the below error in native UI when I am making any updates to the record.Please help me here what is wrongTypeError: Cannot read properties of null (reading 'document'):function...
How to highlight VIP user and visible on both Agent Workspace list and form views ?
Hello, For VIP user please have them highlight and visible on both Agent Workspace list and form views for the below tables: Incident ,Catalog Task, Request, RITM. Is there any way? or any other possible solution then please let me know. thanks in a...
How to call script include in flow designer to call flow again
I have requirement to call flow inside flow and add approvalI am creating multiple RITM based on list collector field and want to add same flow on each RITM to add approval and update record.added below script include but not workingsame script if ru...
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