incident resolve

MI Workbench Comms - can replies be added to the Incident?

We use the workbench in an MI to email key stakeholders and make them aware of a Major Incident when logged. If one of those users replies to the email, sent via the Workbench, it does not update the MI. Is it possible to do so? 

Need a Catalogue Client Script To Make a Mandatory Single Text field To Read Only based on Condition

Need a Catalogue Client Script To Make a Mandatory Single Text field To Read Only based on Condition (True or False on a Check Box selection)

AV Equipment in Asset Management

Hi all, We have a requirement to track life cycle of all "AV(audio/video) Equipment" in ServiceNow Asset Management. And when i check there are no classes for these type of equipment. Can you let me know how did you implement your tracking your AV eq...

Query Business Rule Restricting Flow designer

Hi Team, We have created a Query business rule to showcase the assigned RITMs to certain Group members only. We are creating RITM using the flow designer and we are assigning the RITM to a group which we have already mentioned in the query business r...

Filter users based on location

Hi Team, Can anyone help me with the script on how to filter users based on the location selected. I have 2 fields one is location and other is user, if I select location I need to populate user based on the location selected. Thanks

Why does the dropdown variable doesn't work on mobile app

Hi everyone! I have a custom variable on my record producer that works perfectly on desktop. The thing is that variable doesn't work on my mobile app. The variable is type "custom" with a widget associated with it.The widget has the following code:HT...

How can I determine if the email ID is present in the group member record?

I have a requirement involving two variables: "Email ID" and "Type of Access." The "Type of Access" variable is a reference field linked to the group table.Here's the scenario: When a user enters their email ID and selects a type of access, the syste...

External vendor accounts and access storage

Looking for suggestions....  We are currently licensed for ITSM and Project Management. I have been asked to research if ServiceNow is capable of storing external vendor account details and access.   From time to time, we are requested to provide aud...

Why index returns -1 in both cases if element in an array found or nott

Hi All, I am trying to implement transform map script in which I need to check if an element is present in array or not. But I am wondering to see in both scenarios if element found or not , index value is always returned -1. Please help me if anyone...

Correct filter is not showing for Last Activity column in SN_communities_forum.LIST

We have applied some filter condition for Last Activity column, but it is not showing correct result based on condition.Please help us. 

Message after uploading an attachment - Vancouver

Hi All - we recently upgraded to Vancouver, when we try to add an attachment in the platform we are getting an error info message. I added the attachment to an incident and got below message. How can we fix this?  Thank!

Users don't see resolution notes. The only see the Additional comments

Hi, Users don't see resolution notes. They only see the Additional commentsIs there any way to achieve this @Maik Skoddow @Mark Roethof @Gaurav Shirsat @tltoulson @Ankur Bawiskar @Chuck Tomasi @Dr Atul G- LNG @swathisarang98 @SwarnadeepNandy @Communi...