Hi All,We have OOB functionality to create KB articles from incident closer state(when knowledge check is true). I can see duplicate article, what is the best way to restrict creating duplicate articles here. Thank you in advance.
Hi...We have a requirement to configure a Flow Designer to set 'Stage' as 'Request Cancelled' and 'State' as 'Cancelled' for a RITM in ServiceNow, whenever an Approver Rejects the approval for RITM. We have configured our flow with Update request ite...
we have table "open_nlu_driver_language" with column driver which has reference to "nlu_driver". we are getting this error => Could not find a record in open_nlu_driver for column driver referenced in this updatewhile previewing we are getting the ab...
Hi All Can someone please help with below script, how can I validate whenever user enters spaces(beginning, end, inbetween) in the string. Should not allow user to enter spaces. function onChange(control, oldValue, newValue, isLoading) { if (isLoa...
Hello experts,Do you how to trace what is the cause of the info error message "Submit canceled due to a script error - please contact your System Administrator" that appears on the form when clicking submit.Regards,Vaine
Hello, I would like to set up record sorting on the list screen when browsing from one table to another.I understand that I can set up the list on reference in the sys_user_reference table.Here, I would like to sort by multiple columns, is it possibl...
Hello smart people! I've built a flow designer flow for a Service Catalog item. In it, there is a 3 stage approval process (if 1st level approves, guest to 2nd level approval, etc.). See below picture. However, weird thing is happening. If the 1st le...
Hi all,I am trying to show kb articles in RITM which are related to its parent. i have created a relationship on RITM and kb_knowledge, i found table kb_2_sc which i taken as bridge to fetch kb articles, see screen shots below. Relationship : Is this...
Hi All,@Ankur BawiskarI had a requirement to run schedule job one after another in the Sequence. i had 6 schedule jobs as now. i want run in sequence see below logic how i need. please let me how i can achieve this.Once Schedule job A run completes t...
I need to hide an option from a Multiple Choice variable based on another variable's value.I knowg_form.removeOption does not work for Multiple Choice field, and I cannot change the field type to Select Box as we have many scripts associated with the...
Hello, Curious if there is a way to find out which Work Item is causing Capacity in Use for a given agent. Scenario: We have an agent that is stuck with 1 Capacity in Use, but cannot locate any Interaction or Work Item that would be causing this. Cli...
Is it possible to set checkbox 2 columns wide at catalog item like below image? Questionâ–¡~~ â–¡~~â–¡~~ â–¡~~â–¡~~ â–¡~~
Unable to fill in the requested item record in the 2nd step - Any idea on how to add the requested item when the step 1 remains same.
Hi All,I am working on the attach file on the db_image table, after uploading i am not getting any response from snAttachmentHandler.createHere is my code,HTML<input ng-show="false" type="file" accept="image/jpeg,image/png,image/bmp,image/x-windows-b...
Hello, is there any way to make a topic visible for specific users and not visible for others? In details, I need to make it visible if the "company" attribute from the user record has specific value. Should it be done within topic properties script ...
