The exact match result that shows up when searched with KB article number in Global Text search is showing up record that's in draft or review state. How to configure this exact match search result as such to show published version of KB article when...
Display active incident records from the category hardware and software.
User needs to be restricted when user selects the past time in the date fields in the change form. Need to create BR / client script against The Planned Start and End times along with the Outage Start and End times. The business rule/ Client script s...
I am trying to execute UI action inside a client script so that it will trigger automatically without clicking the button. How to call and execute UI action inside client script.
Hi all,What would be the best way to implement a macro/template response when responding to our incidents? We are finding that a lot of our responses are standardized and would like to avoid re-typing the answer every time we get a similar request.Is...
Hi All, I would like to create a custom, filtered view on the dashboard that the whole team can view. Current OOB environment. Below, I received this from another partnered instance as a reference. It displays the following: Logged: All logged t...
Hello,In the RITM, we have 2 reference fields called "Requested for" (derived from Request) and "Opened by"(derived from Task).When we set their values via workflow(Scriptable Order Guide) script:var parameters = {"opened_by": current.variables.manag...
Hi, I want to Populate list of child values from relationship (cmdb_rel_ci) table filtering condition ()in "vm name" variable of catalog item, which is reference field refers to "cmdb_ci_vmware_instance" table(this is referring to the instance table ...
Hi Team,I have a table "u_orchestration_schedules" in which I have my request item and followed that related change record informations.I am creating a new view which named as "orchestration" i can able switch the view manually. But when i written th...
Hi All, Can someone please help with the below regex to validate 'ABCD_EFG_HI_123' var patt = new RegExp("^[A-Z]{4}_[A-Z]{3}_[A-Z]{2}_d{3}$"); Thanks in advance!
Hi how to get the URL of the current record in business rule which i will be passing in the Rest message
Hi all,I am working on the notification where I am calling the email script which generates the table and prints the rows which contains data of imported rows via transform map.Everything is working fine but the Notification Preference link which sho...
Hi Team,I want to hide the delivery time on the RITM, this issue is happening when I was using the flow designer can you please let me know how I can hide this.
Hello, In our scoped application, we have created a "Send" button that functions the same as the "Submit" button. For the "Send" button, I have used the action name "sysverb_insert" and overridden the default OOB (out-of-box) "Submit" button, which i...
Hi All, I have a requirment that I need to align the problem priority which is same as incident priority. Whenever we are trying to create the problem from incident then the problem priority should set same as Incident priority. I clicked on New pro...
