Good afternoon, community. I'm trying to find a way to report on duration of a task that starts with our service desk assignment group and moves to another group. In other words, average triage time for our tier 1 agents to document and move INC to a...
Hi Team, We have one multiple-choice "type" variable with two radio button options (Remote, Office).)If requested for the country is US then the type should be auto-populate as "remote" and should be read-only.I tried with the on-change client scrip...
Hi, here is a one interview question scenario: If the short description in incident form is 'Software' then that incident should be assigned toSoftware assignment group. how can we achieve it
Hello experts, i have a date time value '2024-06-01 08:00:00 I want to extract the hour from it which is 08.(Should return 08) Can anyone help me how to do it in a script. I am new to ServiceNow Scripting. Thanx in advance.
Good day,I would like to find out how others add Notes for a specific Change Request, in the Change Request itself, during the CAB meeting? For example, if an Action Item is required for that specific Change Request. Thanks. Mary.
May I know how to get a incident reports worked by all users ' I want to get a reports of all user and groups worked on one incident ticket . For example INC000045 I WANT TO GET ALL USERS AND ASSIGNMENT GROUP WORKED ON THIS ONE INC00045
Hello, I am using DemoHub app to prepare for a customer demo for Now Assist for ITSM - Live (Washington).I am using a partner demo instance, where I installed the DemoHub app, and completed all the steps for the required demo. In the meantime, I requ...
Hi,In ATF while attaching the file it is showing this failure step please advise why? Please help me out why this failure message. Thanks,
I've been digging around the community and found a lot of SN-Jira posts but not the other way round. Our DEV team would like to fully automate Jira to SN specifically Change Requests. i.e. Create a change request and it go through start to finish fro...
Hi,In ATF how can i click on "Add" button mentioned into the screenshot. Please find the below screenshot: Please help me out how can we perform this by using the ATF test steps. Thanks,
Hi,By using the ATF i want to attach any file in the below mentioned screenshot please help me How? If it is not possible through then is there any work around please help me out on the same. Thanks
Hi All, I have below requirement....in report I want to show Assignment group is HR in condition and in witch if any incident have child incident then it should be also populate. please let me know what to do. Thanks & RegardsKP
hi i am trying to make use of the following commands to create interaction var facade = new sn_walkup.ExtPointUtil().loadExtension("InteractionFacade");facade.createInteraction(. is there any documentation on the facade command >?
To create a schedule job that runs on every monday and trigger the reminder notification (TO Reminder notification) as -1 week from created - we should sent it to Tech owner,2 weeks from created - we should sent it to Tech owner,3 weeks from created...
Posting question test
