I have a requirement where a surveys needs to be triggered to a particular group as soon as the incident is marked as Resolved.As we can't directly use the group to trigger the survey, so I used a flow designer to trigger the Survey to the group memb...
Hi All I have an issue with one of my catalog items, where the RITM page on the portal is showing a hidden field after you submit the request. For example, here is the form a client script is hiding some fields (i am using a client script because th...
What could be the reason I am Unable to search old tickets as before after upgrade
Hi, Need to move bulk consumables from one stockroom to another stockroom with rack, bin and quantity details we have requirement to move the consumables between the stockroom in bulk how to do it or should we create any UI action or record producer ...
Hello, We have created a custom Save button on a scoped application for a table. The code for the button is given below. The Save button is conditionally visible, which is why we created it instead of using the out-of-box (OOB) Save button (which sav...
I have a variable called business justification, it is having the validation to enter minimum 50 characters, it was done by using client script .How to show the how many characters were typed already in the field.
I am trying to import via Load Data from an excel file.My source data (excel file) has the following fields: Acquisition methodAsset tagCostFunctional departmentInstalledStateBuildingModelPO numberSerial numberSupport groupEntityLast locationOwning D...
Hi Everyone, I have an custom table that runs on Flow Designer. Now, I want to cancel the flow and restart the flow again, when user changes the "approver" field on the form. I have created the before "update" business rule and it's working as expect...
Hi guys! Does anyone know what is the cause of these 2 errors and how can I fix it? It shows randomly whenever I'm searching for a ticket. It wasn't consistent though. Sometimes it would show up, sometimes it won't Part of the query on live_message h...
Hi, I have created an automatic ticket for every first day of the week and auto-assign to a particular user through scheduled job but that ticket is not getting created.The below is the code so can anyone please help on this, It will be usefull.Thank...
Hi I have one catalog form for which workflow is running on SC_REQUEST(just it has 2 catalog tasks) table but after the submitting this form When I open the SC task under the Request record then Requested for, Item name and Request item fields are e...
Hi Experts, We have a scenario where we need to export 40 millions of record from software Installations table in real time dynamically for external reporting purpose. If anyone have worked on this, please share your inputs. Thanks in advance.
Hi all,i have created relationship to show articles related to RITM, the requirement is when the user click KB12345 then it should go directly current published kb article, avoid opening knowledge form in a separate window and 'view article'. Is it p...
When we can get the data , post the data, update the data using REST message and what is the need of scripted rest api.Can i get some insights and use cases on it?
Hello communityI have a requirement that in change form I have planned start date field when I select date and time in any time zone it should be converted into EST/EDT and display in another field which is planned start date (EST) field for this I h...