How to auto close the knowledge Feeback record which has no comments.

[suuriya]

Hi,

I have a requirement, when a Knowledge Feedback record is created, if that record does not have any comments mentioned in it (in the Comments field), then the system will close that record after it has been opened. 

Auto close feedback that do NOT have comments but a rating and/or useful columns. The goal is to only receive feedback that have comments provided for review.

How we can achieve this...Help me with the script.

Thanks in advance.

[Maik Skoddow · Accepted solution]

Hi

you could implement a simple no-code Business Rule

Maik