How to auto populate a record producer field based on reference field selection.

[jmcm]

Hi,

I want to auto populate the field DESC with the description of the incident selected in field INC.

Once the incident has been selected, the description of the incident should auto fill.

How can this be achieved with a catalog client script to do a glide ajax to a script include?

All help is appreciated, thanks in advance!

[Ujjawal Vishnoi]

Hi @jmcm ,

If I helped you to resolve your query with my answer. Then I would really appreciate if you can mark my answer correct and helpful. So that it can be moved to answered list and helpful for future readers.

Regards,
Ujjawal

[Prasad Pagar]

Hi @jmcm 

This can be done using onchange client script. Please make sure you run script on change of incident field and update variable names correctly below.

Try below code

var selected_value = g_form.getReference('incident', myCallBack);

function myCallBack(selected_value) {
g_form.setValue('description',selected_value.description);
}

Thank you
Prasad

[The SN Nerd]

See my guide on this subject, which shows the best approach depending on your version https://community.servicenow.com/community?id=community_blog&sys_id=e89fe70d1b3bac10fc3233bc1d4bcbe6 If your on Quebec, you can (and probably should) use the no code approach

[The SN Nerd]

@jmcm I have replied to this on the sndev slack

[Ujjawal Vishnoi]

@jmcm 

Please mark my response correct and helpful. If I am able to help you with your query and it can be moved to answered list and helpful for future readers.