We've got 80 incidents we should relate to a problem.All these incidents are closed so we don't aloud list edit from the incident list to relate them to a problem (unless you are an admin).Is there a good way for our problem manager to relate all the...
Users are receiving error 'My time entry field encountered the following error: TypeError: Cannot read property 'style' of underined.' when viewing closed tickets. Users with admin rights do not receive the error when viewing the same tickets, only ...
I have 20 update sets that need to be transferred to Prod. So, to simplify the transfer, I planned on merging the 20 update sets and then perform the transfer. Prior to merging, I selected the update sets and did the Compare Update Sets. It came back...
I need to make choice list B dependent on the selection of choice list A selection within a Catalog Item. Each variable is a short list of values (not currently a reference to an existing table). I reviewed this WIKI article: http://wiki.service-now....
I created a test Service Catalog with 2 variables. One checkbox and other as single line text. Created a catalog UI Policy to show single line text when checkbox is checked or true. Then an onChange catalog client script of checkbox to alert true if ...
Hi,have an form, which has to serve 3 purposes: On, Off-boarding employees and announcing changes (like surname, title, etc.).The developer of the form is no longer supporting it and I have been asked if I can help.The form looks like this:The Form d...
Hello All,I trying to set value for a Date Object through the script script. But it is not setting the value that the Client script passing to the Script Include.Below is my Client Script:function onChange(control, oldValue, newValue, isLoading, isTe...
Hi,On our Incident/Problem and Change forms we ask our users to fill in Service Offering and from there we automatically populate the "Parent Service" (the Business Service connected to the Service offering).When I was looking into the Business servi...
When a user receives an email notification that an incident has been assigned to their group, the link that takes you to the incident does not include the full ServiceNow navigation but only the incident window.
Can anyone advice on the filters that need to be chosen in the snow report table Incident_metric for analyzing the reassigned tickets to a service desk ?
We created a business rule, based on sysapproval_approver, that should automatically approve a change request if the creator of the change request is a member of the approval group. The script seems to work, but the change request then throws an "inv...
How to get the last updated comment from any approval record. i am using this code but its not working perfectly. Some time its displaying sometime not. i tried it using background script---------------code--------------------------------------------...
Hi,I would like to use PowerShell to create automaticly an ticket in ServiceNow. I have read that i need a ServiceNow-modulein order to access ServiceNow from Powershell.Where can i get a ServiceNow-module?Greetings,Peter Kiers
Hello,Is there a way to dynamically add the month name to a report title on a gauge where the report is on "Last Month", "This Month" etc?Just a thought...Cheers,Dan
What are the use of the plugins which are present in the developer page from where we open the instance under the action we get ACTIVATE PLUGIN under that QUnit Testing layer .do pages , QUnit - Javascript unit testing ,QUnit Elements Test ...
