How to auto populate Assignment Group based on Category and SubCategory

[Renata9]

Is there a way to auto-populate the assignment group based on the criteria of the category and sub-category? For example, if the category is bi team and the subgroup is Cyberquery the assignment group will automatically populate to the BI Team.

[asifnoor]

Hi Renata,

you can do this with the help of assignment rules. Here is the link which shows how you can setup the rule to work as per yoru requirement.

Assignment Rules

Create Assignment Rule

Mark the comment as a correct answer and also helpful if this has helped to solve the problem.

[Saurav11 · Accepted solution]

Hello

There are quite a few ways to do it

Onchange client script

Business rule

Assignment rule

It's upto you how you want to do it based on your instance setup

Please mark answer correct/helpful based on impact

[Renata9]

The on-change client script worked.

[Rai2]

Hi @Renata9,

Could you please share with us the onChange script you have made? I am having the same requirement. Thank you.