How to auto populate Assignment Group based on Category and SubCategory

[Renata9]

Is there a way to auto-populate the assignment group based on the criteria of the category and sub-category? For example, if the category is bi team and the subgroup is Cyberquery the assignment group will automatically populate to the BI Team.

[Renata9]

I tried to do the Assignment Rule and made the changes. When I go to the incident form and select BI Team the assignment group does not change.

[Raj_Esh]

Hi Renata,

In the "Applies To" add additional  ADD condition "sub-category is Cyberquery". 

Hope it helps.

Thanks,

Raj

[Renata9]

I tried to add the filter conditions and I still do not see a change when the category and/or subcategory are selected.

[Raj_Esh]

Hi Renata,

 Try as follows:

Thanks,

Raj

[Renata9]

I have tried with one category and could not get it to work. I also tried by just using the category only as well.