How to Auto populate RITM assignment Group based on catalog task assignment group .

suresh40 · ‎03-23-2022

Hi All,

My requirement is , Auto populate Ritm assignment Group based on catalog task assignment group. Please help me on this.

Thanks,

Suresh

Shakeel Shaik · ‎03-24-2022

Hi Suresh,

You want to populate same catalog task assignment group in RITM assignment Group??

if Yess, then

Create BR

Script:

(function executeRule(current, previous /*null when async*/ ) {

    var ritm = new GlideRecord('sc_req_item');
    ritm.addQuery('sys_id', current.request_item);
    ritm.query();
    if (ritm.next()) {
        ritm.assignment_group = current.assignment_group; 
		ritm.update();
    }


})(current, previous);

If my response is helpful, then Please mark as Correct Answer/Helpful.

Please check and let us know.

Thanks 🙂

Shakeel Shaik.

Thanks,
Shakeel Shaik 🙂

View solution in original post

shivambitanwar · ‎03-24-2022

Hi Suresh,

Do you have any workflow running on RITM? you can add script in create task activity to populate RITM assignment group.

current.assignment_group = task.assignment_group

if you have to do it for all the tasks in general, you should write a after BR running on insert and update on sc_task table to sync the assignment group from task to ritm. in this case also think about if there are multiple tasks to a RITM then which task's assignment group should be populated.

Regards,
Shivambi

suresh40 · ‎03-24-2022

Hi Shivambi,

Can you please provide Business script for that.

Adrian Ubeda · ‎03-24-2022

Hi Suresh,

What about having more than a unique task under RITM? If you only have one task, you can achieve by this using flow/workflow or using a BR on after over sc_task table and your code should be somehting close to this:

var grRITM = new GlideRecord('sc_req_item');
grRITM.get(current.request_item);
if(grRITM.next()) {
    grRITM.setValue('assignment_group', current.assignment_group);
    grRITM.update();
}

If it was helpful, please give positive feedback.
Thanks,

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suresh40 · ‎03-24-2022

HI,

Its not working