Need to copy worknotes from incident to incident tasks

[Anjaneyulu1]

Hii All,

I have written script like this,

when to run - after update

condition - work notes changes

script -

var inc = new GlideRecord('incident_task');
inc.addQuery('incident.sys_id', current.sys_id);
inc.query();
while (inc.next()) {
inc.work_notes = current.work_notes.getJournalEntry(1);
inc.update();
}

my script is not working but in place of worknotes if i place comments then it is working.

i don't know why it is happening like that.

please help me where i have written mistake here.

[Jaspal Singh]

Hi,

Script seems fine. Is it happening only for some users or Admins as well & for all cases

[Anjaneyulu1]

Hii Jaspal, It's happening for admins also and all cases.

[dmathur09]

Hi,

I have used the same script in my PDI and it is working for me. Refer screenshot below

Can you check if you have other business rule which is restricting it. Script is working perfectly fine.

Regards,

Deepankar Mathur

[Anjaneyulu1]

Hii Mathur,

I have sorted it out but if I post worknotes in parent incident then in activity logs the worknotes message is appearing 3times in parent incident and in incident tasks worknotes is displaying correctly.

Please tell me how to sort it out.