How to auto-subscribe new author to the knowledge article?

Community Alums
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‎08-15-2023 12:47 AM

Hi All,

 

As per the following article.. "Changing the author will not automatically subscribe the new author to the knowledge article. The author is auto subscribed to the article by a before insert business rule when the article is first created. Manually changing the author will leave the previous author subscribed and the new author unsubscribed. The new author will need to manually subscribe to the knowledge article."
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0852951

 

Is there a way to auto-subscribe the new author to the knowledge article instead of doing it manually? Would appreciate your help on this.

 

Thanks & Regards,
Gulzar Manuja

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Community Alums
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‎10-07-2024 12:53 PM

Hi there, I am trying to do something similar. Were you able to find a solution for this?

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