Hi Community,
I'm currently working on a Proof of Concept (POC) for Virtual Agent.
My goal is to create a flow where, when a user types in an issue, the Virtual Agent automatically searches and retrieves relevant Knowledge Articles in the background and displays multiple article suggestions in the chat window.
If the user is not satisfied with the suggested articles, the flow should then allow them to submit an incident.
Has anyone implemented a similar use case or can guide me on how to configure this flow effectively? Any best practices or documentation references would be greatly appreciated.
Thanks in advance!
