How to automate the remediation of duplicate CI's?

[Victor17]

Hi,

Is there a way to automate the remediation of duplicate CI's? The reason I'm asking is that we have several thousands of de-duplication tasks, and it is simply not a viable option to manually do them one at a time.

Any tips or recommendations would be much appreciated 

[JerryJ071847183]

Hello, If you are looking for a way to do this via background script . Then chk this link for reference.

https://community.servicenow.com/community?id=community_question&sys_id=9f1a1038dbe45c10feb1a851ca961928

Note : test it " thoroughly on lower instances" before doing it in production.

Mark my Answer as Correct and Helpful if it helps

[Victor17]

Thanks, but isn't there a OOB way to deal with CI duplicates (that isn't manual)? 

[divya164]

Have you got solution for this.If yes, plz let me know.