How to automate the remediation of duplicate CI's?

Victor17
Giga Contributor

‎01-04-2022 07:31 AM

Hi,

 

Is there a way to automate the remediation of duplicate CI's? The reason I'm asking is that we have several thousands of de-duplication tasks, and it is simply not a viable option to manually do them one at a time.

 

Any tips or recommendations would be much appreciated 

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3 REPLIES 3

Ct111
Tera Sage

‎01-04-2022 09:11 AM

Hello, If you are looking for a way to do this via background script . Then chk this link for reference.

https://community.servicenow.com/community?id=community_question&sys_id=9f1a1038dbe45c10feb1a851ca961928

Note : test it " thoroughly on lower instances" before doing it in production.

 

Mark my Answer as Correct and Helpful if it helps

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Victor17
Giga Contributor
In response to Ct111

‎01-04-2022 11:07 PM

Thanks, but isn't there a OOB way to deal with CI duplicates (that isn't manual)? 

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divya164
Tera Contributor

‎10-14-2022 09:22 AM

Have you got solution for this.If yes, plz let me know.

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